Q: I have not received any notifications for a new software patch.
A: Please note that the notification will be sent gradually only to customers that have fingerprints registered on their phone. Notifications will not be sent if fingerprints have not been registered. Thank you for your patience and understanding.
Q: I cannot clear the software update notification on my device.
A: We highly recommend installing the update as it contains important improvements to your fingerprint scanner. Please note that the notification cannot be removed until the update is installed.
Q: Why do I need to re-register my fingerprint after the update is complete?
A: If you have used screen protective covers in the past, fingerprints registered on your device may contain incorrect fingerprint information that may reproduce the recognition issue. If you have registered fingerprints on your device with a screen protector on, or have used the fingerprint scanner with a screen protector on please delete all previous fingerprints and re-register fingerprints without a cover applied.
Q: After updating the device to latest software version or Android Q OS, a pop-up message that notifies to register fingerprints appears whenever rebooting.
A: When rebooting the device, a Pop-up guide appears to recommend that you remove all your fingerprints and register them again for better and more secure recognition. However you can maintain the existing registered fingerprints. For security enhancement, use your device without the front cover regardless of front cover’s form. use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint