Software Update for Fingerprint Recognition
Samsung is releasing a software patch to fix fingerprint issues on Galaxy Note10, Note10+, S10, S10+ and S10 5G devices. If you have registered a fingerprint on one of these devices, you will receive a notification with instructions. This update is being sent out gradually, so you may not receive the notification immediately.
If you’ve used a screen cover, such as a silicone cover with a textured surface on the inside, the texture itself may be recognized as a fingerprint that can unlock your phone.
Samsung cannot ensure optimum fingerprint registration or scanning unless the software has been updated to the latest version, and strongly recommend users to refrain from using screen covers, such as silicone covers with textured surfaces inside. Once updated, please be sure to scan your fingerprint in its entirety, so that all portions of your fingerprint, including the center and corners have been fully scanned.
Samsung takes the security of our products very seriously. We will strive to continuously test and improve our biometric authentication features through further updates.
Frequently Asked Question
Q: I have not received any notifications for a new software patch.
A: Please note that the notification will be sent gradually only to customers that have fingerprints registered on their phone. Notifications will not be sent if fingerprints have not been registered. Thank you for your patience and understanding.
Q: I cannot clear the software update notification on my device.
A: We highly recommend installing the update as it contains important improvements to your fingerprint scanner. Please note that the notification cannot be removed until the update is installed.
Q: Why do I need to re-register my fingerprint after the update is complete?
A: If you have used screen protective covers in the past, fingerprints registered on your device may contain incorrect fingerprint information that may reproduce the recognition issue. If you have registered fingerprints on your device with a screen protector on, or have used the fingerprint scanner with a screen protector on please delete all previous fingerprints and re-register fingerprints without a cover applied.
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