What is covered under the Samsung Warranty for mobile devices

Last Update date : Sep 18. 2023

All Samsung products come with a manufacturer’s warranty. Below you’ll find an overview of what’s covered in your warranty for your mobile device. If you need to make a warranty claim, it’s best to contact us, so we can help guide you through the process.

To confirm the length of your warranty for other products, it can be found on our Warranty Information page.

What is covered in your warranty

Warranty service


Warranty Period

One (1) year for parts, labor & battery
Product hardware and original Samsung battery

Six (6) months for accessories
Original Samsung charger and other accessories packaged with Product

General Terms and Conditions

  • Your unit and components contained therein are fully warranted by Samsung against defective material and manufacturing faults under our product warranty guide from the date of purchase.
  • To obtain warranty protection, a notice of the alleged defects must be given promptly upon discovery by presenting the alleged defective product, warranty card (if available), product registration on Samsung Account or Samsung Members with dated proof of purchase, or the actual dated proof of purchase (tax invoice/receipt) to our authorized service personnel at the time of service
  • For ease and convenience in presenting a warranty claim or any requests for repair or service, the owner or buyer may (1) accomplish a warranty card (if available) and send the Certificate of Warranty portion to Samsung or (2) register the product online via www.samsung.com/ph or via Samsung Members.
  • Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive and you shall agree to abide by such a decision. Any unit or defective part which has been replaced shall become our property.
  • The warranty information on the website or the card that comes with your product holds the terms and conditions of this warranty, and no other form of presentation or provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions. 
  • By submitting your unit for repair, you are deemed to have waived any claims of compensation, monetary or otherwise, which you may be entitled to and are deemed to agree to accept any compensation whatsoever, by way of additional repair or otherwise, which in our absolute discretion we may deem fit to offer. The giving of compensation under this paragraph shall be subject to the provisions in this warranty.
  • Samsung may, at Samsung’s sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product or replace the Product with a rebuilt, reconditioned, or new Product.
  • In addition to the above, our service personnel reserve all rights to refuse to attend to any equipment installed in inaccessible locations or installed at places where the air is exposed to chemical fumes or workman problems found on external field piping and insulation materials.
  • Samsung reserves the right to charge a service fee for out-of-warranty repair or service of any nature and shall not be deemed liable if the conditions are not met.

What is NOT covered by your warranty

The following are not covered under this warranty:

  • Damage resulting from accidents, misuse, abuse, alteration, tampering, or failure of the purchaser to follow normal operating procedures outlined in the user’s manual.
  • Defects or damage due to spillage of food or liquids or wrong usage of electrical supply and voltage.
  • Damage, losses, defects, or malfunction as a result of fire, flood, or other acts of God also animal or insect infestations.
  • Normal wear and tear, corrosion, rusting, or stains.
  • Defects or damage resulting from testing, operation, maintenance, installation, service, or adjustment not furnished or approved by Samsung, including but not limited to installation of unauthorized software and unauthorized root access, both of which shall void this limited warranty.
  •  Scratches & damage to the outer surface areas and externally exposed parts that are due to normal customer use.
  • General maintenance & routine servicing.
  • Claims for damaged or missing parts after 7 days from the date of purchase.
  • If any part or parts of the unit are replaced with a part or parts not supplied or approved by us or the unit has been dismantled or repaired by any person other than a Samsung authorized technician.
  • Any equipment/product that has its serial number removed or made illegible or tampered with.
  • Use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installation, repairs, external wiring, connectors not supplied and/or authorized by Samsung, or which damage this product or result in service problems.

How to use the Samsung Members app

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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