What to do when my Galaxy Buds Pro's noise control feature is not working properly

Last Update date : May 03. 2021

If the Galaxy Buds Pro’s Active noise cancelling doesn't work properly, or if high-pitched noise cannot be removed during Active noise cancelling operation, check out the guide below.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. Please check the following steps on how to update your mobile device's software. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Be aware of the following cases when Active noise cancelling may malfunction

Under the following conditions, sound may leak out and performance may be degraded.

Case 1. If the earbuds are not properly worn or the earbuds do not fit tightly in your ears.

Case 2. If the size of the ear tip being used is smaller than your ear hole.

Case 3. If the ear tip is not properly installed in the earbud groove.

Check to use Active noise cancelling properly

Method 1. For the normal functioning, it is very important to place the Galaxy Buds Pro perfectly in your ears. If you don't wear the earbuds properly, they may not work. Try to wear the earbuds properly again so they fit tightly without space between your ear hole and the ear tip.

wear earbuds tightly

Method 2. Make sure that the ear tips and the grooves of the earbuds are completely installed. The latch at the bottom of the earbud should be aligned with the groove of the ear tip and cover the latch with the ear tip.

ear tip install

Method 3. If the above actions do not solve the problem, try changing the ear tips to one size larger and wearing them.

change ear tip

Find out more about the noise control feature of Galaxy Buds Pro at ‘Experience Noise controls mode on your Galaxy Buds Pro’ with Samsung Support.

Note: 

  • The Galaxy Wearable app is compatible with Android devices running Android 7.0 or higher and 1.5GB RAM or above, but Galaxy Buds Pro is not compatible with the iOS Buds app and can only be connected via Bluetooth.
  • In case of non-Samsung Android devices, some features may not be available unlike Samsung devices.

If you're experiencing unusual behavior on Samsung mobiles, tablets, or wearables, you can send us an error report or ask us a question in the Samsung Members app. This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about how to send an error report here: How to use the Samsung Members app 

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