My TV doesn’t detect a device connected via HDMI

Check that your game console or Laptop/PC is powered on and properly connected to your Samsung TV. Make sure that your Laptop/PC is not in Sleep or Hibernate mode.

If you connected an external device to the HDMI 1 port on the back of your TV, make sure that the source in the TV settings is also set as HDMI 1. Some devices such as cable boxes or home theatre systems may have multiple sources. To check your source, navigate to Connected Device, then select Source list.

Make sure that the HDMI cable is properly connected to the HDMI port on the back of your TV. If the cable is not connected securely, input signal cannot be transmitted or received properly.

ㆍDisconnect the HDMI cable and reconnect it

    Step 1. Disconnect all HDMI cables from the HDMI ports on the TV and the external devices.

    Step 2. Disconnect the power cords of the TV and the external devices for at least 10 seconds and then reconnect them.

You can use the HDMI Cable Test function built into your TV to check for abnormalities in the connected HDMI cable.

Step 1. Press the Home button on your remote control and navigate to Settings > Support.

Case 1. If the screen works normally when other external devices are connected, there may be an issue with the device you are trying to connect. Contact the device manufacturer to have your device serviced.

Case 2. If both devices do not work after following the steps above, it is possible that there is an issue with your TV. Please contact the Service Center to get your TV checked.