Troubleshooting remote control issues for your Samsung TV

Last Update date : Jan 08. 2021

There are a number of reasons why your remote may not be working. The most common are physical damage, battery issues, pairing issues, or issues with the infrared sensor on the remote or TV.

troubleshoot

Remote contol does not work

There are a number of reasons why your remote may not be working. The most common are physical damage, battery issues, pairing issues, or issues with the infrared sensor on the remote or TV.

Replace the batteries

We recommend replacing the batteries as a first step and checking that the + and - ends of the batteries correspond with the + and - battery slots in the remote.

Manually restart your remote

Remove the batteries from the remote for at least twenty seconds, then press the power button on the (empty) remote. Replace the batteries and turn the TV off and on again at the switch.

Manually restart your TV

Turn off your TV and unplug it from the power socket. Wait for around thirty seconds before plugging your TV back in. Try and turn your TV on again.

Pair your smart remote again

Pairing is the term for connecting two smart devices together. If your connection isn't working, re-pairing is a good way to try and fix the connection. This method is only applicable to Samsung smart remotes. 

The pairing method will differ slightly depending on which remote you are using. Generally, it will involve pressing two buttons simultaneously for three or more seconds. 

Check for interference and obstruction

If there are any objects between the sensors on the remote and the TV, infrared signals may be blocked. On most Samsung TVs the infrared sensor is on the lower right-hand side of the screen or the lower middle. Make sure that there are no objects in front of these areas of your TV.

Check the infrared remote

You can check that your TV remote is producing an infrared signal using any digital camera, including the one on your smartphone. Turn on the camera and point the remote at the lens. Press the power, volume or channel buttons on your remote while looking at the phone screen. You should be able to see a light or flash coming from the remote.

What remote issue are you experiencing?

TV changes source or volume by itself
1 Remove the batteries from your remote control.
To eliminate the possibility that the remote is sending commands to the TV, take the batte
2 Unplug the TV.
With the TV powered on, unplug the TV from the wall outlet. If the TV has a One Connect box, unplug it as well.
3 Clean the touch controls.
While the TV is unplugged, use a microfiber cloth to wipe down the touch controls on the bezel of the TV.
4 Plug the TV back in.
Plug the TV back in. Use the touch controls on the bezel to turn the TV back on.
5 Replace the batteries in the remote control.
Replace the batteries in the remote control with new ones and test functionality. If the abnormal behavior begins again there is a problem with your remote and it will need to be replaced.
Unable to control the TV with the remote
1 Reset the remote.
Remove the batteries and then press Power for 8 seconds to reset the remote. Then reinsert the batteries and try to use the remote again.
2 Check to see if the remote is sending an infrared (IR) signal.
Get either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
Check IR signal

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