Orders are returnable if they are incorrect. An “incorrect” item means the item delivered is not what you ordered (i.e. the model or colour is different from what is indicated on the order confirmation or there are missing items or parts inside the packaging). For return of “incorrect” model or colour which can be visually inspected on the label of the item, returns must remain sealed in its original packaging. Once the seal is broken, it will not be accepted. “Incorrect” orders may only be returned if you arrange the returns request within 7 days starting from the date of delivery.
If you discover any external cosmetic damage (such as scratch, dent, stain or crack) on the item, it may only be returned if you arrange the returns request within 24 hours from the time of delivery.
Items with functional defects may only be returned if you arrange the returns request within 7 days starting from the date of delivery.
If you change your mind and decide to return the item(s), you may arrange for a return within 14 days from the date of delivery and subject to the item(s) being unopened and sealed in its original packaging. Returns shall be rejected if box is opened and/or seal is broken. This return option is strictly only applicable for Smartphones, Tablets, Watches, Galaxy Buds and Mobile Accessories.
Returned items must meet the following requirements:
• The returns request must be submitted within the above stated number of days from the date of delivery:
(i) 7 days for functional defects;
(ii) within 24 hours from the time of delivery for external cosmetic damage; or
(iii) within 14 days for change of mind should you wish to return Smartphones, Tablets, Watches, Galaxy Buds and Mobile Accessories only.
• You must provide proof of purchase with delivery order receipt and order/invoice number at the point of submitting your returns request with our CS agent and also at the point of collection to our appointed courier company (as arranged by us after you make a returns request).
• The item must be shipped back to us via our appointed courier company.
• Item must be in brand new condition and returned in its original packaging along with all accessories (including manuals, warranty cards, certificate of authenticity) and free gifts received with it. All packaging must be unmarked and not defaced in any manner.
• Item must be returned in the original delivery box (or with suitable packaging) to protect the product from damage during return delivery.
We reserve the right to reject any return or refund requests that we deem invalid, unreasonable or unjustified and for any other reason whatsoever at our sole discretion.
[Refund of discount package]- If you wish to return a package product that has been purchased at a discounted price during the promotion period of Samsung.com, all the products in the package must be returned together at once to get a refund of the payment. If a product in the discount package purchased by the customer is not returned, you will be refunded the cost of the package items minus the full value of the discounted price of the package items according to the retail price of Samsung.com at the time of purchase by the customer.
The following reasons for returning an item due to change of mind are not valid :
- If the product (including components) is damaged after opening due to the consumer's responsibility (damage, flooding, etc.)
- For custom-ordered products(e.g., stamping your name on the product surface)
- If personal hygiene items(earphones, Bluetooth headsets, wired headsets, headphones, etc.) are unpacked