Troubleshooting Guide for Samsung HotBlast Microwave Oven

Last Update Date : Jul 12. 2018

If you encounter a problem with the oven, check the table below to resolve the issue. If problem persists, or if any information code keeps appearing on the display, contact our Call Centre for further assistance.

Table

Problem

Cause

Action

The buttons cannot be pressed properly

• Foreign matter may be caught between the buttons
• Moisture is on the exterior for touch models 
• Child lock is activated

• Remove the foreign matter and try again
• Wipe the moisture from the exterior

• Deactivate Child Lock

The time is not displayed

The Eco (power-saving) function is set

Turn off the Eco function

The oven does not work

• Power is not supplied
• The door is open
• The door open safety mechanisms are covered with foreign matter

• Make sure power is supplied
• Close the door and try again
• Remove the foreign matter and try again

The oven stops while in operation

Door may be opened to turn food over

After turning over the food, press the Start button again to start operation

The power turns off during operation

• The oven has been cooking for an extended period of time
• The cooling fan is not working
• Trying to operate the oven without food inside
• Insufficient ventilation space for the oven
• Several power plugs are being used in the same socket

• Let the oven cool after extensive period of cooking time
• Listen for the sound of the cooling fan
• Remove the food and test the oven again
• Ensure sufficient space is given near the intake/exhaust outlets on the front and rear of the oven
• Designate only one socket to be used for the oven

There is a popping sound during operation, and the oven doesn't work

Cooking sealed food or using a container with a lid may causes popping sounds

Do not use sealed containers as they may burst during cooking due to expansion of the contents

The oven exterior is too hot during operation

• Insufficient ventilation space for the oven
• Objects are on top of the oven

• Ensure sufficient space is given near the intake/exhaust outlets on the front and rear of the oven
• Remove all objects on the top of the oven

The door cannot be opened properly

Food residue is stuck between the door and oven interior

Clean the oven and then open the door

Heating including the warm function does not work properly

Too much food is being cooked, or improper cookware is being used

Put one cup of water in a microwave-safe container and run the microwave for 1-2 minutes to check whether the water is heated. Reduce the amount of food and start the function again. Use a cooking container with a flat bottom

The thaw function does not work

Too much food is being cooked

Reduce the amount of food and start the function again

The interior light is dim or does not turn on

• The door has been left open for a long time
• The interior light is covered by foreign matter

• The interior light may automatically turn off when the Eco function operates. Close and reopen the door or press the Cancel button
• Clean the inside of the oven and check again

A beeping sound occurs during cooking

If the Auto Cook function is being used, this beeping sound means it's time to turn over the food during thawing

After turning over the food, press the Start button again to restart operation

The oven is not level

The oven is installed on an uneven surface

Make sure the oven is installed on flat, stable surface

There are sparks during cooking

Metal containers are used during the oven/thawing functions

Do not use metal containers

When power is connected, the oven immediately starts

to work

The door is not properly closed

Close the door and check again

There is electricity coming from the oven

The power or power socket is not properly grounded

Make sure the power and power socket are properly grounded

• Water drips

• Steam emits through a door crack

• Water remains in the oven

There may be water or steam depending on the food. This is not an oven malfunction

Let the oven cool and then wipe with a dry dish towel

The brightness inside the oven varies

Brightness changes depending on power output changes according to function

Power output changes during cooking are not malfunctions. This is not an oven malfunction

Cooking is finished, but the cooling fan is still running

To ventilate the oven, the cooling fan continues to run for about 3 minutes after cooking is complete

This is not an oven malfunction

While turning, the turntable comes out of place or stops turning

There is no roller ring, or the roller ring is not properly in place

Install the roller ring and then try again

The turn table drags while turning

• The roller ring is not properly in place
• There is too much food
• The container is too large and touches the inside of the microwave

Adjust the amount of food and do not use containers that are too large

The turn table rattles while turning and is noisy

Food residue is stuck to the bottom of the oven

Remove any food residue stuck to the bottom of the oven

Smoke comes out during operation

• During initial operation, smoke may come from the heating elements when you first use the oven
• Food is on the heating elements
• Food is too close to the grill
• Food is not properly prepared and/or arranged

• This is not a malfunction, and if you run the oven 2-3 times, it should stop

• Let the oven cool and then remove the food from the

heating elements
• Put the food in a suitable distance away while cooking

• Make sure food is properly prepared and arranged

The oven does not heat

The door is open

Close the door and try again

Smoke comes out during preheating

• During initial operation, smoke may come from the heating elements when you first use the oven
• Food is on the heating elements

• This is not a malfunction, and if you run the oven 2-3 times, it should stop
• Let the oven cool and then remove the food from the

heating elements

There is a burning or plastic smell when using the oven

Plastic or non heat resistant cookware is used

Use glass cookware suitable for high temperatures

There is a bad smell coming from inside the oven

Food residue or plastic has melted and stuck to the interior

Use the steam function and then wipe with a dry cloth.

You can put a lemon slice inside and run the oven to remove the odour more quickly

The oven does not cook properly

• The oven door is frequently opened during cooking
• The oven controls are not correctly set
• The grill or other accessories are not correctly inserted
• The wrong type or size of cookware is used

• If you open the door often, the interior temperature will be

lowered and this may affect the results of your cooking
• Correctly set the oven controls and try again
• Correctly insert the accessories
• Use suitable cookware with flat bottoms

Read more for the Information Code available in HotBlast Microwave Oven.

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