Charging takes longer after upgrading Samsung Galaxy S8 and S8+ to the latest version

Last Update Date : Sep 26. 2018

As Samsung has enhanced the charging algorithm to latest software version, using unapproved charger or cable to charge Galaxy S8 / Galaxy S8+ devices will take longer depending on the charging conditions.

 

It is strongly recommended to use Samsung-approved charger and check if it is connected properly to the device. Connecting the charger improperly may cause serious damage to the device as well as slowing down the charging speed.

 

If any foreign materials were inserted into device’s multipurpose jack, fast charging will not work normally to prevent unexpected device damage during charging.

 

If the issue continues to persist while using Samsung-approved charger and cable to charge the device, please visit a Samsung Service Centre with Galaxy S8 / Galaxy S8+ device, charger and cable together for further investigation.

Charging takes longer after upgrading Samsung Galaxy S8 and S8+ to the latest version

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

Monday to Sunday (Including Public Holidays)
Open 24 hours

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
Open 24 hours

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us