Explore how to restart a Samsung Mobile Device?
If the Galaxy mobile device is frozen and unresponsive, you may need to perform a soft reset or force restart it.
To restart the device, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.
Please note: Location of Volume and Side Keys may differ from illustration depending on model.
If the device remains frozen or unresponsive after restarting, there are some actions that you can try to help correct this symptom:
• Shut down the device
• Press and hold the Power button. Release when Samsung logo appears and immediately press the Volume down button
Before performing the factory data reset, remember to backup all important data stored in the device
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