How to restart Samsung Mobile Device?

Last Update date : May 25. 2023

If your device freezes sometimes or is unresponsive, press and hold the Power button and the Volume down button down simultaneously for more than 7 seconds to restart it.

How to restart Samsung Mobile Device?

Please note: Location of Volume and Side Keys may differ from illustration depending on model.

Perform a soft reset

To restart your Galaxy device, press and hold the Power button and the Volume down button simultaneously for more than 7 seconds. 

If your device is still unresponsive, you may try one of the methods below:

Third-party apps may be the cause of your device becoming unresponsive. Since all third-party apps are disabled in Safe mode, you can check if a third-party app is the reason why your device keeps freezing. First, enable Safe mode to see if your phone becomes unresponsive. If your device does not freeze in Safe mode, it means a third-party app is the cause of the issues you are experiencing.

Press and hold Volume down and Side key Press and hold Volume down and Side key

Step 1. Press and hold the Volume down key and the Side key.

Select Power off Select Power off

Step 2. Select Power off.

Press and hold Volume down and Side key Press and hold Volume down and Side key

Step 3. After the screen turns off, press and hold the Volume down key and the Side key at the same time.

Release Side key while holding Volume down key Release Side key while holding Volume down key

Step 4. Once the Samsung logo appears on screen, release the Side key, while holding the Volume down key.

Update in Safe mode Update in Safe mode

Step 5. When Safe mode appears on the lower left corner of the screen, release the key.

If your device has started becoming unresponsive recently, identify apps that you have downloaded lately and remove them in Safe mode. Follow the steps below.

Apps Apps

Step 1. Go to Settings and select Apps.

Identify recent or unknown apps Identify recent or unknown apps

Step 2. Identify any apps that you recently downloaded or don’t recognize.

Uninstall app Uninstall app

Step 3. Select Uninstall.

Tap OK to uninstall Tap OK to uninstall

Step 4. Tap OK.

You can switch from Safe mode to normal mode by following the steps below.

Step 1. Press and hold the Volume down key and the Side key simultaneously.
Step 2. Select Restart.

Switch from Safe mode to normal mode

If your screen keeps freezing or you continue to experience issues with your device, you can try performing a Factory data reset. A Factory data reset will restore your device to its original settings and will completely erase all of your data.

General management General management

Step 1. Go to Settings and select General Management.

Select Reset Select Reset

Step 2. Select Reset.

Select Factory data reset Select Factory data reset

Step 3. Select Factory data reset.

Reset phone Reset phone

Step 4. Tap Reset.

Delete all Factory data reset Delete all Factory data reset

Step 5. Tap Delete all.

Enter password for verification Enter password for verification

Step 6. Enter your password and follow the
on-screen instructions.

Note:

  • Before performing a Factory data reset, make sure you have your device's data backed up. Data deleted during a Factory data reset cannot be restored.

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