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CE DoC

0.3 MB, pdf, ENGLISH

27 Dec, 2012

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  • Ivan 11 months ago

    Describe the issue

    Answers

    Samsung E-Support 11 months ago

    Hi Ivan, The TV supports the following subtitle formats, MPEG-4 Timed text .ttxt, SAMI .smi, SubRip .srt, SubViewer .sub, Micro DVD .sub or .txt, SubStation Alpha .ssa, Advanced SubStation Alpha, Power divx .psb. Thanks.

    Describe the issue

    Samsung E-Support 11 months ago

    Hi Ivan, All subtitle formats can be viewed in the manual at the provided link. http://downloadcenter.samsung.com/content/UM/201203/20120327094306342/01_EPDVBEUE_ENG.pdf Thanks.

    Describe the issue

  •  2 years ago

    I received delivery of my UE40ES7000 just over a week ago (13.04.2012). The TV set up went fine, as expected. After a couple of days I realised that there was no BBC iPlayer app pre-installed. I performed many different searches (on 'TV Search' and 'Samsung Apps' store), I could not find a reference to iPlayer anywhere. I did have the older version of this TV (UE40D7000) and the iPlayer app was pre-installed and also available for download. I don't quite understand why this very very useful app is not available on this flagship series/ model. The sales material an product images clearly have the iPlayer app on the Smart Hub homepage. Is the iPlayer not available for this model? Is there a regional restriction? Is there a release date for this app on this model?

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    Answers

    PIFF MIKE 1 years ago

    The BBC iPlayer App is available now, of course!

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    Samsung Service 2 years ago

    Hi, As of yet, the BBC iplayer App is not available on the newer models of TV. The App is still being worked on and there is no release date yet for it to be available for download. We hope that it will not be long before this is available. We would recommend that you check the Samsung website for updates as to when this App may become available.

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  •  1 years ago

    Having sucessfully connected to my old router, I now am having trouble connecting to my new Virgin hub. I have both routers working on different channels, but the TV -whilst briefly showing them as available, does not pick up either. When you select Network settings it displays "Searching Wireless Networks" and fails to find a signal. If I power down and retry it starts with "Searching Wireless Routers", briefly displays the available options for selecting either router and promptly closes the screen without a chance to select the one I want or to adjust the access codes. How can I freeze this intermediate screen to check the network settings and passwords? I did reset to factory defaults which initially allowed me to enter a password and appeared successful, but Smart Hub fails to connect -any ideas?

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    Answers

     1 years ago

    I previously tried moving the tv to directly opposite the router to no avail. It did work before when I had the one old G type router, which is still available, but since adding the Virgin Hub - an N type, smart hub asks for Network settings to connect. As mentioned previously after pressing Network Settings I can see that the TV has both with routers with a good signal - albeit only the briefest glimpse before the screen disappears, . but I have no chance to alter or select a router from this screen. How can I freeze this interim screen? Elsewise the Network settings only searches "wireless networks" and not routers. Do I need a firmware update?

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    Samsung E-Support 1 years ago

    Hi, This sounds like the distance might be a bit far. Can you try moving the TV and the router closer. Thanks.

    Describe the issue

  •  1 years ago

    SInce 2005 update programs stored on USB will not playback when accessed from SOURCE button. Asked for PIN code - entered correctly - TV then shuts down. Stored programs before update do NOT ask for PIN code and playback. However playback via SMART and Schedule Manager works fine and ni PIN code asked. PIN code has been checked 0000 and is okayUK

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    Answers

    Samsung E-Support 1 years ago

    Hi, Please factory reset your TV.. Menu ---> Support ---> Self Diagnosis ---> Reset. Thanks.

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  •  1 years ago

    I need one for my room buti cant seem to find one on here which is compatable

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    Answers

    Samsung E-Support 1 years ago

    Hi, The correct wall mount for this TV is the WMN2000A. Thanks.

    Describe the issue

  •  9 months ago

    Why can't I use the inbuilt TV camera on my UE40ES7000U with skype? Starts a video call ok, but after about 15 secs a message appears on screen saying that the USB Camera & mic are disconnected (there are none connected of course as I'm using the inbuilt ones), then I lose video & sound.

    Describe the issue

    Answers

    Samsung E-Support 9 months ago

    Hi, Due to the troubleshooting involved in resolving this issue with you, we recommend contacting our AV technical support team on 0330 726 7864. Thanks

    Describe the issue

  • 1 Answers

    sound systems

    paul 2 years ago

    can you use hw-e551 be used with the series 7 40 inch tv

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    Answers

    Samsung Service 2 years ago

    Hey Paul, both these items are compatible and will work together.

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  • Elena 1 years ago

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    Answers

    whiskey 8 months ago

    Hi Elena, Finaly someone will give you an answer, Yet again the correct answer is No, you cant connect to a vpn with this and almost all smart tvs ive seen, a smart tv wants to only connect to your wired in router, once connected the tv takes over and directs you to which service its pre plugged to go to, by apps or even the browser, obviously manufacturers like samsung expect all of us to have broadband (and super fast broadband at that) all installed, I have a choice of connecting to free local wifi via BT or connect by 3g dongle =NIETHER ARE AN OPTION HERE OR WILL WORK. I have seen budget, real budget tv's out there (unknown bands if you like) with the options to have compatability with dial up dongles like 3g and even freeview set top boxes that will connect to and by vpn's. its crazy that all these samsung tv's have a lack of compatability that is expected from the manufacturer and for the price of these sets.

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  • withanee 1 years ago

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    russellfeeed 1 years ago

    Hi according to the specs on the Samung site, this TV supports DVB-S2. According to Wikipedia article on Freesat: "All of the standard definition channels broadcasting to date are broadcast using DVB-S, ITV1 HD and NHK World HD also use DVB-S. BBC One HD and BBC HD used DVB-S until 6 June 2011 when the satellite transponder carrying them was upgraded to DVB-S2.[41] Channel 4 HD had launched using DVB-S2 but the transponder was downgraded to DVB-S on 28 March 2012. " So I think the answer is 'yes', Freesat HD is supported.

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  • Moghul 1 years ago

    I've heard Evolution Kit will be available from 2013 we are now in March, still little news on this.

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    Answers

    Samsung Staff 1 years ago

    Hi Moghul, We do not have any information on the evolution kit at present. Please keep an eye on www.samsung.com/uk/news for information on upcoming products. Thanks.

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