Filter by

Sort By

Type

  • Video How-to Guides
  • How-to Guides
  • Troubleshooting
  • FAQs
  • Close

Topics

Sorry, no results were found.

Downloads & ManualsExpand

Multiroom Link Guide

0.01MB, pdf, ENGLISH

28 Jul, 2014

Other Manuals

Firmware

Environment

Ask the Community

Browse questions and answers, answer one yourself, or 

search
  • IainB 4 months ago

    After installation of the T-GFP9DEUC firmware update (the TV did it automatically) - the Voice control of channel selection doesnt recognise anything I tell it. Is it possible to revert firmware updates?

    Describe the issue

    Answers

    John 1 weeks ago

    I am not Happy my Panasonic was much easier to set-up after care is shocking sorry now I bought it.

    Describe the issue

    Samsung E-Support 3 months ago

    Hi, I'm afraid that you cannot downgrade firmware. Have you downloaded the latest firmware? The firmware for the HU8500 is 1151.7. Please check out this link on how to do this http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1052606. You could also try resetting the Smart Hub. You can do this by; Pressing Menu> Smart Hub> Smart Hub reset. Hope this helps.

    Describe the issue

  • 1 Answers

    Screen Mirroring

    Tallguy_uk_98 5 months ago

    I have a UE55HU8500 and Im trying to screen mirror with my Sony Z2, The TV is connected to my network via a lan cable and the phone via WIFI, I can successfully connect and get sound but there are constant pauses in connection output i.e. sound or video. Is this because the TV is connected via LAN and not wireless?

    Describe the issue

    Answers

    Samsung E-Support 5 months ago

    Hi, The TV being connected via LAN will not affect this feature. The screen mirroring feature is a wireless connection between the TV and the customers smartphone. Please make sure that the firmware is up to date on both devices. Hope this helps.

    Describe the issue

  • Pete U. 4 months ago

    My 51" Plasma TV does not find any files on the USB drive recorded on the 32" Smart TV UE32H6400. Is there a download to enable the recorded files to be read?

    Describe the issue

    Answers

    Samsung E-Support 4 months ago

    Hi Pete, When you record on to a usb or hard drive it is formatted to that particular tv and cannot be used on another. Thanks.

    Describe the issue

  • Iain 4 months ago

    After firmware upgrade ue55hu8500, voice recognition is broken. It understands when I ask standard commands, but cannot understand when I ask for BBC News, or channel 101. It used to work pre-firmware update. Firmware broke it. Can I regress firmware, or do I throw voice recognition in the bin - its pointless as it is,

    Describe the issue

    Answers

    Samsung E-Support 4 months ago

    Hi Iain, You cannot downgrade firmware. Have you tried resetting your smart hub? You can do this by; Pressing Menu> Smart features> Reset Smart Hub. Hope this helps.

    Describe the issue

  • Jawnboy 4 months ago

    My 55HU8500 says the firmware is 1150 but the Samsung website lists 1014 as the version released just a couple of days ago?

    Describe the issue

    Answers

    Samsung E-Support 4 months ago

    Hi, The firmware that has been released on the 08/08/14 is 1151.7. You can see this by; Right clicking on Upgrade File (USB type) and then selecting properties. Hope this helps.

    Describe the issue

  • mwells66 4 months ago

    I have to set up universal remote to get the stb source to work again.

    Describe the issue

    Answers

    martin 4 months ago

    Reset the smart hub, didnt help. Went in to the setting and disabled the adult content filter. Set up universal remote again and the problem has gone. I can watch a movie on streaming and then go back to stb source and everything works like it used to

    Describe the issue

  • M Reese 4 months ago

    I already have a wall mount that was previously installed for our Philips 50 inch plasma, hence all i require are the screws that meet the VESA standard screw specifications for a UE55HU8500 TV but i am having a hard time locating said screws. Popular DIY stores stock similar products which have to be cut down in length and do not meet the VESA criteria. Please could you provide me with stockists of this product? Thank you.

    Describe the issue

    Answers

    Samsung E-Support 3 months ago

    Hi, These screws are available online. Hope this helps.

    Describe the issue

  • thepeltonian 1 months ago

    When trying to link the Samsung UE55HU8500TXXU smart remote to the Samsung HW-H750 it does not find it... any ideas?

    Describe the issue

    Answers

    Jessica Thomas 1 months ago

    Hi, Have you tried to connect the IR extender cable to the TV's IR output? Details of how to do this can be found in the user manual (page 47-49) http://downloadcenter.samsung.com/content/UM/201407/20140728125214922/[ENG]NUDVBEUH-1.108-0616.pdf. Hope this helps.

    Describe the issue

  • Louisddo 1 months ago

    I just bought Samsung 4kTV but after software update , screen is black, why like that

    Describe the issue

    Answers

    Kirsty Grayson 1 months ago

    Hi. Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. http://www.samsung.com/uk/support/servicelocation/ Thanks.

    Describe the issue

  • Louisddo 1 months ago

    I just bought Samsung 4kTV but after software update , screen is black, why like that

    Describe the issue

    Answers

    Kirsty Grayson 1 months ago

    Hi. Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. http://www.samsung.com/uk/support/servicelocation/ Thanks.

    Describe the issue

Can't find what you need?

Email Support

Send an email, and get a next response.
Message us

Mail Support

Send us a letter for a 7-day response (approximately).

Response within 7 days

If you have any comments about our service and products, please write to our customer support team.
We recommend that important documentation is sent by registered/recorded post

Samsung Electronics Customer Support Centre

PO Box 479 GATESHEAD NE9 9BJ United Kingdom

Own a product that needs service?

Please contact our technical support centre before sending any products to the above address

Show More +

Phone Support

Call to speak to a customer service rep.

Our Customer Support Team will need to take your date of purchase; product model and serial number which can be found on the side or back of your product.Click here to get more help.

OPENING HOURS

Monday - Saturday | 9am to 6pm
Bank Holidays | 10am to 4pm

CUSTOMER SUPPORT CENTRE
UNITED KINGDOM

0330 SAMSUNG (7267864)
0330 numbers are included in your free usage if eligible or cost the same as calling a landline

MOBILE/SMARTPHONE SUPPORT
0845 MSAMSUNG (6726786)

CUSTOMER SUPPORT CENTRE EIRE
0818 717100

Your personal data will be used by Samsung Electronics UK Limited and its authorised contractors for the purposes of managing any product support including warranty and for quality assurance purposes which includes the recording and/or monitoring of calls. It will also be made available to our parent company in South Korea, Samsung Electronics Co. Limited, for the same purposes. During your call, you will be asked whether you are happy to receive marketing communications from Samsung letting you know about products and services which we think may be of interest to you. You will only receive such communications from us if you tell us you are happy to receive them. You can withdraw or update your consent at any time by contacting our support team or follow the instructions in the marketing communication to unsubscribe. We will not hold your personal data for longer than necessary for these purposes. Please refer to our Privacy Policy available at samsung.com
for more information.

If you need to call us from overseas,
you can call us on +44 (0)1932 454358.

Show More +
More Contact Options

Ask a New Question

My Question

You must enter a question.

Example: What accessories go with this?

More Details

Category

My Information

Enter your user name

You must enter an email address.

Questions & Answers are typically posted within 24 hours, pending approval.

Ask a New Question

Question Preview

A notification will be sent to when an answer is posted.

Questions & Answers are typically posted within 24 hours, pending approval.

Ask a New Question

Thank You!

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

My Answer

Details *

You must enter an answer.

My Information

Enter your user name

You must enter an email address.

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

Answer Preview

notification will be sent to

Questions & Answers are typically posted within 24 hours, pending approval.

Answer This Question

Thank You!

Help us answer questions from the community.

    Questions & Answers are typically posted within 24 hours, pending approval.

    Your feedback has been removed. Thank you!
    You have successfully submitted feedback for this question.
    Thank you!
    You have successfully submitted feedback for this answer.

    Close

    Active since :

    Through:

    My Contributions

    Reviews, Questions, Answers, Stories

    Good Bad best Answers

    See all by

    Close