Find Other FAQs

Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:

• • Delivery
• • Recycling
• • Installation

Tip: Review the final price before confirming your order.

Yes. If you select Collection & Recycling at checkout, the service includes:

• • Uninstalling and removing your old TV or large appliance
• • Recycling or disposing of it responsibly

Before we arrive, please:

• • Disconnect the appliance
• • Fully drain any water (if applicable)
• • Ensure clear and easy access for collection

Yes. Installation must be added for each product.

• • Add installation service for both items
• • Check the total cost at checkout

Tip: Exact charges are displayed before you confirm your order.

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

• • Check product dimensions on each product page.
• • View installation space requirements by downloading the manual from the product page.
• • Old fridge/freezer unplugged and cleared out before arrival

Note: Delivery dates may vary by location.

No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

• • Specific time slots are not available.
• • For larger items requiring installation, our carrier will contact you to arrange the delivery.

Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

How to track your order >

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

• • Cancel and place a new order
• • If it is already on the way, wait for delivery, then return it and place a new order

Unfortunately, once your order is placed, it can’t be changed. You have two options:

• • Cancel and place a new order
• • If it’s already on its way, wait for it to arrive, then return it and place a new order

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

Learn more >

You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.

• • For change of mind: 14 days to notify + 14 days to return
• • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

The returns policy >
What can I do if my product is faulty >

Yes, you can cancel your order if it has not yet been dispatched.

• • If not dispatched: Cancel directly.
• • If already dispatched: Wait for delivery, then request a return.

Learn more >

Return collection or drop-off costs vary depending on the product. Please refer to the details below:

• • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
• • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
• • Reduced refund: May apply if the product is returned in a different condition.

Return condition (Learn more) >

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Warranty >

The model and serial number are usually on a sticker at the back of your dryer.
This information is needed when booking repairs, registering your product, and claiming warranty service.

Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.

Check that your dryer supports SmartThings. Download the SmartThings app, create an account, and follow the on-screen steps—usually scanning a QR code on the dryer or entering the model number manually. The SmartThings app is available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required

With SmartThings, you can start, pause, or stop drying cycles remotely, get real-time updates, set schedules, monitor energy use, and use voice control with compatible devices. You must download the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

Child Lock prevents accidental changes by locking the control panel. When activated, all buttons except the power button are disabled, and a lock icon appears on the display. Activation methods vary by model, so check your user manual if unsure. Common ways to turn Child Lock on or off include:

Press and hold Spin + Temp buttons for 3 seconds
Press and hold Rinse + Temp buttons for 3 seconds
Press and hold + and – buttons for 3 seconds, then press and hold Start/Pause

Go to Samsung’s product registration page or use the SmartThings app available on Android and iOS devices. Enter your dryer’s model number and purchase details to complete the process. A Wi-Fi connection and Samsung account are required.

Error codes appear on the control panel when there’s a problem. Refer to your user manual or Samsung’s online support for what each code means and how to fix it.

Clean the heat exchanger about once a month, or sooner if the buzzer sounds or the heat exchanger light comes on. This helps maintain drying efficiency and prevents damage.

Use both hands to pull the water tank out through the drain hole, empty it, and place it back securely. Empty the tank regularly to avoid overflow or musty odors.