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HOB

Installation includes (cost covered):

• • Delivery and unpacking
• • Disconnection of old hob
• • Gas safety tests before and after installation (meter must be topped up if applicable)
• • Full installation with all necessary cables provided
• • Photo records during installation

Customer needs to prepare:

• • Hot Zone (space around hob) must be clear of switches, cooker hoods, cupboards, wallpaper or flammable items
• • Minimum gap of 75 cm between hob and cooker hood/ceiling above
• • Room must have direct ventilation to the outside (door or window)
• • Existing gas supply available and accessible (meter topped up if needed)
• • Standard 3-pin socket or cooker point (big red switch) within 1.5m of appliance location
• • Double-check hob dimensions (height, width, depth) on product page to ensure fit in kitchen

Not covered by installation:

• • Installation available only on certain days/postcodes (check at checkout)
• • Fixing existing gas leaks
• • Responsibility for old boilers failing to relight after installation
• • Property alterations beyond minor worktop adjustments (wood/laminate only; nothing inside Hot Zone)
• • Installation at commercial properties (unless separate residential meter is available)

Optional add-ons (extra cost):

• • Remove & Recycle service

Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available.

What’s not included:

• • Changes to household plumbing (e.g., sinks)
• • Disconnecting integrated appliances to install freestanding ones

Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:

• • Delivery
• • Recycling
• • Installation

Tip: Review the final price before confirming your order.

Yes. If you select Collection & Recycling at checkout, the service includes:

• • Uninstalling and removing your old TV or large appliance
• • Recycling or disposing of it responsibly

Before we arrive, please:

• • Disconnect the appliance
• • Fully drain any water (if applicable)
• • Ensure clear and easy access for collection

Yes. Installation must be added for each product.

• • Add installation service for both items
• • Check the total cost at checkout

Tip: Exact charges are displayed before you confirm your order.

You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

• • Check product dimensions on each product page.
• • View installation space requirements by downloading the manual from the product page.
• • Old fridge/freezer unplugged and cleared out before arrival

Note: Delivery dates may vary by location.

No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

• • Specific time slots are not available.
• • For larger items requiring installation, our carrier will contact you to arrange the delivery.

Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.

Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

How to track your order >

Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

• • Cancel and place a new order
• • If it is already on the way, wait for delivery, then return it and place a new order

Unfortunately, once your order is placed, it can’t be changed. You have two options:

• • Cancel and place a new order
• • If it’s already on its way, wait for it to arrive, then return it and place a new order

To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

Learn more >

You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.

• • For change of mind: 14 days to notify + 14 days to return
• • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

The returns policy >
What can I do if my product is faulty >

Yes, you can cancel your order if it has not yet been dispatched.

• • If not dispatched: Cancel directly.
• • If already dispatched: Wait for delivery, then request a return.

Learn more >

Return collection or drop-off costs vary depending on the product. Please refer to the details below:

• • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
• • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
• • Reduced refund: May apply if the product is returned in a different condition.

Return condition (Learn more) >

Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

Warranty >

To request a repair on Samsung.com:

1. 1. Choose your product.
2. 2. Follow the troubleshooting steps.
3. 3. Schedule your repair appointment.
4. 4. Confirm your booking.
5. 5. Check the repair summary.

All repairs are handled by approved third-party service providers.

When the warranty period is over, the repair price depends on the issue and any replacement parts required. Your authorized service center will provide a detailed quote. The price shown online is our suggested call-out fee for out-of-warranty service and does not cover the repair itself.

Repair costs will depend on the issue and any required replacement parts.

Note: The price shown on the website is the recommended call-out fee for out-of-warranty service and does not include the repair cost. An authorized service center will be able to provide an accurate quote after inspecting your product.

First, make sure the microwave is properly plugged in and review the troubleshooting section in your user manual. If the issue continues, contact Samsung customer support for assistance.

If your microwave isn’t working, try the following steps:

• • Make sure it is properly plugged in.
• • Review the troubleshooting section in your user manual.
• • If the issue continues, contact Samsung customer support for assistance.

Yes. Registration isn’t mandatory, but it helps speed up warranty confirmation and support, so it’s recommended to register your microwave after purchase.

Microwaves are considered special waste. Check with your local recycling center or waste facility for instructions on safe and proper disposal.

Most service centers are open Monday to Friday, from 9:00 AM to 6:00 PM. Hours may vary by location, so check the official website or call customer support before visiting. Weekend and public holiday hours may be different or unavailable.