Refrigerators FAQs

Find answers to all your questions about Samsung Refrigerators here.

  • Q. What’s the difference between a 4-Door Refrigerator and a French Door Refrigerator?

    Samsung offers three types of refrigerators with different door and freezer layouts:

    • • 4-Door Refrigerator: Features four doors with the fridge on top and side-opening freezer doors at the bottom. Some models include a FlexZone™ drawer in the freezer for flexible storage options.
    • • 4-Door French Door Refrigerator: Similar to the 4-Door but with a pull-out freezer drawer at the bottom instead of side doors. It also has a middle FlexZone™ drawer for adjustable temperature and storage modes.
    • • 3-Door French Door Refrigerator: Has two fridge doors on top and a pull-out freezer drawer at the bottom, without a FlexZone™ drawer.

  • Samsung offers three main types of 2-door refrigerators, each with a different layout:

    • • Side-by-Side Refrigerator: Fridge and freezer compartments are positioned next to each other, providing easy access and generous door storage.
    • • Top-Freezer Refrigerator: The freezer is located above the fridge, keeping frozen items within easy reach while storing fresh food below.
    • • Bottom-Freezer Refrigerator: The fridge is placed above the freezer, offering convenient access to fresh food while keeping frozen items neatly stored below.

  • The key difference lies in depth and storage capacity:

    • • Counter-depth refrigerator: usually 60cm~75cm deep, designed to sit flush with cabinets. It works well in galley or island kitchens.
    • • Standard-depth refrigerator: usually 75cm~90cm deep, offering more storage space. It fits best in traditional kitchen layouts.

    Learn more >

  • AI Hybrid Cooling uses AI to predict temperature changes after the fridge door opens or closes when AI Energy Mode is activated through the SmartThings app. This also allows deeper shelves without increasing the fridge’s external size, giving you more interior space.

  • Family Hub is a smart refrigerator with a large display and voice control, designed to keep your family connected and organized:

    • • Manage food and recipes with onscreen apps.
    • • Control smart home devices via Bixby voice commands.
    • • Share photos, notes, and calendars with family members.
    • • Enjoy entertainment like TV, music on the screen.

    Note: Certain functions require the SmartThings app available on Android and iOS devices, a Wi-Fi connection and a Samsung account.

  • Beverage Center™ is a built‑in water and beverage system inside the fridge, with a dispenser and an AutoFill Water Pitcher:

    • • Standard dispenser: Built inside the fridge with a detachable nozzle for easy cleaning and less contamination risk.
    • • AutoFill Water Pitcher (1.4L/48oz): BPA‑free, dishwasher‑safe, can fill large tumblers in one pour, and includes an infuser for fruits or herbs.
    • • Hygiene & safety: The pitcher is SGS-certified dishwasher-safe after 125 test cycles (BS EN 12875-1:2005) and is BPA-free.

  • Samsung offers five types of ice, which may vary by product model:

    • • Cubed Ice: The most common type, typically square or rectangular. Cools drinks quickly and melts at a moderate rate, preserving flavor.
    • • Ice Bites: Smaller, rectangular cubes that chill drinks rapidly and melt quickly—perfect for fast cooling.
    • • Sphere Ice: Large, spherical ice that melts slowly due to its low surface area, ideal for whiskey, cocktails, and premium beverages.
    • • Curved Ice: Smooth, curved pieces that look appealing and melt evenly, keeping drinks tasting fresh.
    • • Crushed Ice: Small, broken pieces perfect for smoothies, cocktails, and cold desserts, offering a refreshing texture.

  • AI Energy Mode adjusts compressor speed and defrost cycles based on usage and surroundings to reduce energy while maintaining cooling.

    Note: Cooling performance may feel slightly weaker, and frozen items might soften. This is normal and not a defect. To restore cooling, try turning AI Energy Mode off and then back on.

    Your refrigerator must be connected to the SmartThings app available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required.

  • SpaceMax™ technology uses thinner walls* to create more usable storage space without increasing the refrigerator’s external dimensions or reducing energy efficiency. The flat cooling duct at the back also minimizes ‘dead space,’ allowing for better storage layout.

    Compared to Samsung conventional models without SpaceMax™ technology.

    Video >

  • Q. What is the delivery fee?

    Delivery options depend on how you place your order:

    • • Samsung Account users: Free standard delivery is available on all products.
    • • Guest users: You may be charged for standard delivery.
    • • For faster delivery or specific scheduling, premium delivery options are available for an additional cost.

    Note: Delivery dates may vary by location.

    Delivery options and pricing >

  • HOB

    Installation includes (cost covered):

    • • Delivery and unpacking
    • • Disconnection of old hob
    • • Gas safety tests before and after installation (meter must be topped up if applicable)
    • • Full installation with all necessary cables provided
    • • Photo records during installation

    Customer needs to prepare:

    • • Hot Zone (space around hob) must be clear of switches, cooker hoods, cupboards, wallpaper or flammable items
    • • Minimum gap of 75 cm between hob and cooker hood/ceiling above
    • • Room must have direct ventilation to the outside (door or window)
    • • Existing gas supply available and accessible (meter topped up if needed)
    • • Standard 3-pin socket or cooker point (big red switch) within 1.5m of appliance location
    • • Double-check hob dimensions (height, width, depth) on product page to ensure fit in kitchen

    Not covered by installation:

    • • Installation available only on certain days/postcodes (check at checkout)
    • • Fixing existing gas leaks
    • • Responsibility for old boilers failing to relight after installation
    • • Property alterations beyond minor worktop adjustments (wood/laminate only; nothing inside Hot Zone)
    • • Installation at commercial properties (unless separate residential meter is available)

    Optional add-ons (extra cost):

    • • Remove & Recycle service

    Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available.

    What’s not included:

    • • Changes to household plumbing (e.g., sinks)
    • • Disconnecting integrated appliances to install freestanding ones

  • Installation charges vary based on the appliance and service. To view the exact cost, select from the following options at checkout:

    • • Delivery
    • • Recycling
    • • Installation

    Tip: Review the final price before confirming your order.

  • Yes. If you select Collection & Recycling at checkout, the service includes:

    • • Uninstalling and removing your old TV or large appliance
    • • Recycling or disposing of it responsibly

    Before we arrive, please:

    • • Disconnect the appliance
    • • Fully drain any water (if applicable)
    • • Ensure clear and easy access for collection

  • Yes. Installation must be added for each product.

    • • Add installation service for both items
    • • Check the total cost at checkout

    Tip: Exact charges are displayed before you confirm your order.

  • You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.

  • When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.

    • • Check product dimensions on each product page.
    • • View installation space requirements by downloading the manual from the product page.
    • • Old fridge/freezer unplugged and cleared out before arrival

    Note: Delivery dates may vary by location.

  • No. You cannot request a specific delivery time, but you can choose a delivery day and view the cut-off time at checkout.

    • • Specific time slots are not available.
    • • For larger items requiring installation, our carrier will contact you to arrange the delivery.

  • Yes, in some postcode areas. Availability depends on the engineer, and we will confirm the possible dates when we contact you to book your installation.

  • Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.

    How to track your order >

  • Unfortunately, once your order is placed, the delivery cannot be changed. Instead, you can:

    • • Cancel and place a new order
    • • If it is already on the way, wait for delivery, then return it and place a new order

  • Unfortunately, once your order is placed, it can’t be changed. You have two options:

    • • Cancel and place a new order
    • • If it’s already on its way, wait for it to arrive, then return it and place a new order

  • To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.

    Learn more >

  • You can notify us within 14 days if you have changed your mind about an online order. You then have an additional 14 days to return the product.

    • • For change of mind: 14 days to notify + 14 days to return
    • • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.

    The returns policy >
    What can I do if my product is faulty >

  • Yes, you can cancel your order if it has not yet been dispatched.

    • • If not dispatched: Cancel directly.
    • • If already dispatched: Wait for delivery, then request a return.

    Learn more >

  • Return collection or drop-off costs vary depending on the product. Please refer to the details below:

    • • Returns period: Notify us within 14 days of receiving your product(s) for an exchange or refund.
    • • Full refund: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
    • • Reduced refund: May apply if the product is returned in a different condition.

    Return condition (Learn more) >

  • Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.

    Warranty >

  • Q. How long will it take for the ice maker to make ice after installation?

    After installation, wait at least 12 hours for the ice maker to start. Throw away the first 1 or 2 ice buckets to remove impurities in the water system.

  • Check and replace the water filter every 6 months or if you notice sediment, discoloration, or unusual taste or smell:

    • • Most Samsung fridges have a filter reminder light that turns red and sounds an alarm when it’s time to replace.
    • • Use only Samsung genuine filters to avoid damage. Purchase them at local Samsung service centers or Samsung.com.
    • • For detailed replace instructions, refer to your user manual.

  • The Cool Select Pantry is a full-width drawer with adjustable temperature control for items like party trays, deli foods, pizza, and drinks:

    • • Use the control on the right side and press the Temp button to select a mode.
    • • The drawer will adjust automatically to the selected temperature, even if the current temperature differs.
    • • This drawer is ideal for party trays, deli items, pizza, and beverages.

    Note: Available only on Samsung fridge-freezers with a Cool Select Pantry. Check your product page or user manual on the Samsung website to confirm your model.

  • The Cool Select Pantry offers three temperature modes, each suited for different foods:

    • • Deli (about 5°C / 41°F): Best for foods like pineapple, lemon, avocado, and potato. Keeps items fresh for longer.
    • • Fresh (about 3°C / 38°F): Ideal for cucumbers, apples, oranges, grapes, zucchini, and corn. Maintains freshness for extended periods.
    • • Zero Zone (about 0°C / 32°F): Perfect for steaks, hard cheeses, cold cuts, bacon, and hot dogs. Keeps meat or fish fresh for longer.

    Note: Do not store fruits, vegetables, or leafy greens in the Zero Zone, as they may be damaged. Avoid placing glass bottles here, since they can break if frozen and cause injury.

  • Ice buildup can be caused by several factors:

    • • Humid air entering the freezer
    • • Damaged or poorly sealing door gasket
    • • Poor ventilation or blocked airflow

    To reduce ice buildup, try the following:

    • • Keep the freezer door fully closed and avoid frequent openings.
    • • Check and clean the door seals; replace if damaged.
    • • Clean the back of the refrigerator for better airflow.
    • • Avoid placing hot food directly into the freezer.

    For model-specific details, check your user manual or visit the Samsung Support website.

  • Samsung refrigerators come with several warranty options:

    • • Standard Warranty: Covers parts and labor for 1 year from the date of purchase. Check your product details for exact coverage.
    • • Extended Warranty: Available on select products, Samsung offers free or paid extended warranties, such as 2 to 5 years. Registration may be required. (*Terms and conditions vary.)
    • • 20-Year Parts Warranty: Covers refrigerator compressors for up to 20 years, parts only.

    For specific details, check your user manual or Samsung’s website.

    Learn more >

  • Log in to your Samsung account and go to My Page. Add your product if it’s not already registered.
    You’ll then see the remaining warranty period listed under My Products.

    My Products >

Buying Guide

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Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator. Home appliance icons are arranged on a screen divided into 4 sections. Starting from the top left and moving counterclockwise, they are: Bespoke AI Laundry Combo, Samsung Built-In Dishwasher, Samsung Oven, and Family Hub Refrigerator.

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A silver Family Hub Refrigerator with a display screen on one door is standing against a plain background. A silver Family Hub Refrigerator with a display screen on one door is standing against a plain background.