Washers FAQs
Find answers to all your questions about Samsung Washers here.
-
Q. What washer capacity do I need?Choose your washer capacity based on your household size and laundry habits:
- • Singles or couples: 8–9 kg capacity is usually enough.
- • Larger families or frequent laundry: 14–15 kg or more recommended.
-
Q. How much laundry can I put in my washing machine?The amount of laundry you can put in your washer depends on its capacity in kilograms:
- • Small machines: 4-6 kg capacity
- • Medium machines: 7-9 kg capacity
- • Large machines: 10 kg or more capacity
Make sure to distribute clothes evenly and avoid overloading for best results. -
Q. What is the "AI Ecobubble" technology, and how does it work?AI Ecobubble is Samsung technology designed to optimize laundry cycles through fabric sensing, bubble generation, and AI Energy Mode.
Learn more about AI Ecobubble > -
Q. Are Samsung washing machines compatible with all types of detergents?Yes. Samsung washers work with powder, liquid, and pods. For best results, use high-quality detergent suitable for your laundry type, and follow your machine’s manual for the right amount.
-
Q. How can I check if a Samsung washer will fit in my home, and where can I find the necessary information on samsung.com?Measure the space for your washer, making sure there’s clearance for doors and hoses. Also check the width of doorways and hallways it must pass through. On samsung.com, go to “Appliances,” select “Washing Machines,” and open a model page to see dimensions and installation requirements. Models with SpaceMax technology offer larger capacity in a compact design. Use the “Support” section for manuals and fit guides.
Learn more about SpaceMax > -
Q. Can I wash delicate fabrics like silk or wool in a Samsung washing machine?Yes, Samsung washing machines can safely wash delicate fabrics like silk and wool. For extra care, use the delicate, wool or hand wash cycle, neutral mild detergent, and a mesh laundry bag. Always follow garment care labels and avoid wringing or twisting clothes after washing. To prevent wear, wash like fabrics together.
Learn more about AI Wash > -
Q. How do I use the automatic detergent dispensing feature?Fill the detergent, softener, or bleach compartments in the dispenser drawer. The washer will release the right amount for each load. Follow your manual for setup and refilling instructions.
-
Q. Can I wash bulky items like comforters in a Samsung washing machine?Yes, if your washer’s capacity and cycle support bulky items. Use the “Bulky” or “Bedding” cycle and avoid overloading to prevent damage.
-
Q. What is the delivery fee?We offer free delivery for Home Appliances. Additional charges may apply for the installation service depending on the appliance type.
The exact cost will be shown at checkout based on your selection.
Delivery options and pricing> -
Q. What kind of installation service do you offer?HOB
Installation includes (cost covered):
- • Delivery and unpacking
- • Disconnection of old hob
- • Gas safety tests before and after installation (meter must be topped up if applicable)
- • Full installation with all necessary cables provided
- • Photo records during installation
Customer needs to prepare:
- • Hot Zone (space around hob) must be clear of switches, cooker hoods, cupboards, wallpaper or flammable items
- • Minimum gap of 75 cm between hob and cooker hood/ceiling above
- • Room must have direct ventilation to the outside (door or window)
- • Existing gas supply available and accessible (meter topped up if needed)
- • Standard 3-pin socket or cooker point (big red switch) within 1.5m of appliance location
- • Double-check hob dimensions (height, width, depth) on product page to ensure fit in kitchen
Not covered by installation:
- • Installation available only on certain days/postcodes (check at checkout)
- • Fixing existing gas leaks
- • Responsibility for old boilers failing to relight after installation
- • Property alterations beyond minor worktop adjustments (wood/laminate only; nothing inside Hot Zone)
- • Installation at commercial properties (unless separate residential meter is available)
Optional add-ons (extra cost):
- • Remove & Recycle service
Note: Our delivery and installation teams can climb up to three flights of stairs if an elevator isn’t available.
What’s not included:
- • Changes to household plumbing (e.g., sinks)
- • Disconnecting integrated appliances to install freestanding ones
-
Q. How much does installation cost?Installation charges may apply to selected Home Appliances and are non-refundable once the order is dispatched. To view the exact cost, select from the following options at checkout:
- • Delivery
- • Recycling
- • Installation
Tip: Review the final price before confirming your order.
Installation options and pricing> -
Q. Do you uninstall and remove large appliances when you install a new one?Yes, this service is available on selected appliances and will be displayed at checkout for eligible models. If you select Recycling at checkout, the service includes:
- • Uninstalling and removing your old large appliance
- • Recycling or disposing of it responsibly
Before we arrive, please:
- • Disconnect the appliance
- • Fully drain any water (if applicable)
- • Ensure clear and easy access for collection
Learn more about our Recycling program > -
Q. If I purchase two products, will installation charges apply to each item?Yes. Installation must be added for each product.
- • Add installation service for both items
- • Check the total cost at checkout
Tip: Exact charges are displayed before you confirm your order. -
Q. How do I know if the item will fit?You can see if it’ll fit by checking the dimensions on the product page. For more details, just download the manual from that page to find the installation space requirements.
-
Q. What do I need to do before my delivery arrives?When ordering a large product, make sure it will fit your space. For items such as fridge freezers, also check the delivery path, door size, lift, and hallway.
- • Check product dimensions on each product page.
- • View installation space requirements by downloading the manual from the product page.
- • Old fridge/freezer unplugged and cleared out before arrival
Note: Delivery dates may vary by location. -
Q. Can I request a specific date or time slot for my delivery to arrive?Yes, you can select your preferred delivery date & time at checkout on the calendar selector. The availability may vary by location.
-
Q. Do you install over weekends and bank holidays?Availability may vary by location. The possible dates & time will be displayed on the calendar selector at checkout.
-
Q. Can I track the progress of my order?Yes, you can conveniently track your order using the links in your confirmation and dispatch emails, or by logging into your account to view the shipment.
How to track your order > -
Q. Can I change my delivery?It is possible to modify the delivery date or address if your order is not shipped yet. You can contact our Customer Support for help.
Learn more> -
Q. Can I change an order?Unfortunately, once your order is placed, it can’t be changed. You have two options:
- • Cancel and place a new order
- • If it’s already on its way, wait for it to arrive, then return it and place a new order
-
Q. How do I return my product if I have changed my mind?To return a product if you have changed your mind, please visit our Returns page for step-by-step instructions on returning both small and large items.
Learn more > -
Q. What is the returns period?You can notify us within 14 days if you have changed your mind about an online order.
- • For change of mind: 14 days to notify
- • For faulty products: Please see the ‘What can I do if my product is faulty?’ section.
The returns policy >
What can I do if my product is faulty > -
Q. Can I cancel my order?Yes, you can cancel your order if it has not yet been dispatched.
- • If not dispatched: Cancel directly.
- • If already dispatched: Wait for delivery, then request a return.
Learn more > -
Q. How much is the cost of returns?We offer free return collection for all appliances. Please refer to the details below:
- • Returns period: Notify us within 14 days of receiving your product(s) for refund.
- • Full refund for product cost: Product must be in ‘as new’ condition with all original packaging, accessories, and any free items.
- • Delivery and installation charges: non-refundable once your order is dispatched.
Return condition (Learn more) >
-
Q. What is the warranty on a product purchased from Samsung.com?Every product comes with Samsung’s manufacturer warranty, so you’re covered. You can check your coverage and get support anytime.
Warranty >
-
Q. What should I do if my Samsung washing machine is not working properly?First, check the user manual for troubleshooting steps.
Note: If the problem continues, visit Samsung Support for help. If the problem continues, contact Samsung customer support or schedule a service appointment via the Samsung website. -
Q. Why is there a bad smell coming from my washing machine?A bad smell is often caused by detergent residue, mold, or infrequent cleaning. Run the Drum Clean cycle, clean the rubber door seal, and leave the door open between washes to improve ventilation.
-
Q. My Samsung washing machine is very noisy. What could be the cause?Noise may result from foreign objects, uneven load distribution, or improper installation. Check for items in the drum, adjust the load, and ensure the washer is level.
Note: If the problem continues, visit Samsung Support for assistance. -
Q. Where can I find the model and serial number of my Samsung washing machine?The model and serial numbers are usually on a sticker at the back of the machine.
This information is needed when booking repairs, registering your product, and claiming warranty service. -
Q. How can I access user manuals and guides for my Samsung washing machine?Visit the Samsung website’s Support section and enter your model number to find the manuals and guides you need.
-
Q. Are there any maintenance tips to extend the lifespan of my Samsung washing machine?Clean the detergent drawer regularly, check hoses for wear, and avoid overloading. Follow the user manual for maintenance instructions to keep your machine running efficiently.
-
Q. What should I do if my washing machine is leaking water?Turn off and unplug the washer. Check for loose hoses, damaged seals, or overloading.
Note: If the problem continues, visit Samsung Support for assistance. -
Q. How often should I clean my Samsung washing machine?Clean your washer every 1–2 months using a washing machine cleaner or a mix of vinegar and baking soda. This helps maintain performance and prevent buildup.
-
Q. What should I do if my washing machine is displaying an error code?Refer to your user manual for the meaning of the code and follow the troubleshooting steps.
Note: If the problem continues, visit Samsung Support for assistance. -
Q. How can I update the software of my Samsung washing machine?Most Samsung washing machines support software updates over Wi-Fi. Open the settings menu on your washer’s display, select Software Update, and follow the on-screen instructions. For exact steps, check your user manual.1
Buying Guide
View Products
- Available on Android and iOS devices. A Wi-Fi connection and a Samsung account are required. It stores user data, preferences and usage patterns to suggest the most useful options.
