to shop smarter
Access expanded assortment beyond a single store
Pick up your order from your nearest Samsung Experience Store* to
receive service support and experience all the Galaxy accessories
Quick SetupActivate your device instantly with Quick
Setup and embark on your Galaxy journey
Smart SwitchSeamlessly transfer your content to
your new Galaxy on the spot
Tips & TricksLearn how to use your Galaxy like a
pro with our 10 min tutorials
- When can I pick up my order?
- You will receive an email when your items are ready for pick up from the store.
- What do I need to pick up my order?
- Bring your 'Order confirmation' email with order identification code on your phone. We request you to bring a government issued identity card to the store so as to validate your first name and last name on the order.
*Include 3rd party pickup regulation upon local policy.
- How long will the store hold my reserved items?
- Orders made online and scheduled for in-store pick up will be held at the store for 2 days. If you have not picked up your orders by the end of the 2 days, you will be automatically refunded.
- Can I cancel my order?
- Scheduled store pickup orders can be cancelled within 48 hours from order confirmation for full refund.
- Can I return items bought through In-store pickup?
- Return procedure:
1. Pack the product and accessories together with the accompanying documents in the original condition.
2. Contact the store that you chose to receive the product. To request a return.
3. The company reserves the right to inspect the product before accepting the return item. Once the item is verified, we will process the refund to your credit card or account to your original payment method.
You can now browse through a huge selection of Samsung products online
from Samsung Experience Stores* and have them shipped out to you
Bigger product selectionEnjoy the endless opportunities
of online products
Hassle-free orderGet end-to-end order assistance from
our skilled staff members
Delivery to desired locationEasily have your Galaxy shipped to
any location convenient to you