TV receiver is not working

Last Update date : 2025-10-19

When the TV receiver isn’t working, it means the television can’t show a clear signal from a broadcast or media source. This can happen due to technical problems, equipment issues, weak signal, or subscription problems. As a result, you might see a blank screen, distorted picture, or no sound. Fixing it may involve troubleshooting, repairs, or contacting your service provider.

When a Samsung TV receiver is not working, there are several steps you can take to troubleshoot and potentially resolve the issue

1 Check connections: Ensure that all cables (antenna, HDMI, etc.) are securely connected to the TV and the receiver.

2 Restart TV and receiver: Turn off the TV and receiver, unplug them from power, wait a few minutes, then plug them back in and turn them on.

3 Test with another source: Try connecting another source (such as a DVD player or game console) to the TV to see if the issue is with the receiver or the TV itself.

4 Update Software: Check if there are any software updates available for your TV and install it to Update the TV.

Step 1. Navigate to Home and open Settings.

Step 2. Tap All Settings.

Step 3. Choose Support.

Step 4. Tap Software Update.

5 Try a different input: If you have multiple inputs (e.g., HDMI, component, AV), try connecting the receiver to a different input on the TV to see if the issue is with the input port.

6 inspect for physical damage: Check the receiver and cables for any physical damage, such as cuts, fraying, or bent pins. Replace damaged cables if necessary.

7 Reset the TV: As a last resort, you can perform a reset on your TV by following the below steps:

Step 1. Navigate to Home and open Settings.

Step 2. Tap All Settings.

Step 3. Choose General& Privacy.

Step 4. Tap Factory data reset.

Then the security PIN entry window appears; enter the security PIN. Select Reset, All settings are then reset The TV turns off and on again automatically and displays the Initial Setup screen

Note: When you perform a factory reset, all your settings revert to factory defaults.

Note: For further assistance or questions, please Contact us.

* This feature is only available on specific models. Please refer to your user manual for more information

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