Notes to Windows 10 update
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
A: Install the latest programs and drivers with Windows Update and then try again.
A: Delete the programs that are not working and then install the latest versions for Windows 10. Run "SW Update" to install Samsung programs.
Note: Some programs may not be compatible with Windows 10.
A: You can download it from “http://orcaservice.samsungmobile.com/SWUpdate.aspx”.
A: Run Device Manager by pressing the Windows key + X to find devices with exclamation points.
A: You can return using "Restore a previous version of Windows".
Menu: Windows Settings > Update and Restore > Restore > Restore a previous version of Windows
Note: You cannot revert if 28 days or more have elapsed since upgrading.
A: Windows 10 is free for 1 year after its release. However, if you upgrade once more within that year, you can upgrade for free after that year even when reinstalling.
A: It's a new web browser in Windows 10. Since it doesn't support ActiveX and BHO, use of online banking, games, etc. may be limited.
A: Cortana can currently only be used in English (US or UK), Chinese (simplified), German (Germany), French (France), Italian and Spanish (Spain).
A: Apps designed to work in Windows 7/8/8.1 may not work in Windows 10. Check the app manufacturer's website or inquire at their customer service center. You can see details at “https://www.microsoft.com/en-hk/windows/”.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
Thank you for your feedback!
Please answer all questions.
RC01_Static Content : This text is only displayed on the editor page