The fingerprint sensor doesn’t work after updating Windows on PC (Hong-Kong version)

Last Update date : Sep 28. 2020

This problem occurs because the TPM key data for the PIN entered before the update differs from that for the PIN entered after updating Windows.

You can solve this problem as follows.

1 Press the PC's power button, then press the [F2] key to enter the BIOS.
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2 In the BIOS home, go to [Security].
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3 Click [TPM configuration].
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4 In [ Pending operations ], change to [ TPM Clear ], then save.
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5 Log into your PC using your local account login password.
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6 Click the [Start] button on the taskbar, and then click [Settings].
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7 Select [Accounts].
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8 Click [Sign-in options].
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9 In [PIN], click [Remove] to delete your PIN.
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10 Add a new [PIN].
11 After adding a PIN, register your [fingerprint].
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Features are subject to change without prior notification.
Images are for reference only
Windows is either registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. All other products and services mentioned may belong to their respective trademark owners.
Feature and experience may vary by device and region.
The above product description is only applicable to the Windows 10 on Samsung computers in year 2018.
The above product description was updated in September 2018 and for reference only.

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