The Volume can’t be Turned Up past 37 after Headphones are Connected to PC (Hong-Kong version)

Last Update date : Nov 23. 2020

This problem occurs when you connect headphones and disconnect them while the hearing protection message is displayed without clicking the button in the message.


If you increase the headphone volume without clicking the button in the hearing protection message, the message is not displayed again, and you cannot raise the volume past 37.


When you restart the system, the message is displayed again and you can adjust the volume.

volume, can't turn up, headphone, earphone, connected to pc, samsung pc, hong kong, NP900X3T, NP900X5T, NP900X5N, NP900X3N, NP940X3N, NP940X3M, NP800G5M, NP800G5H, NP550XAA, NP500R5M, NP500R3M, NP300E5K, NP500R4K

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Feature and experience may vary by device and region.
The above product description is only applicable to the Windows 10 on Samsung computers in year 2018.
The above product description was updated in December 2018 and for reference only.

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