Galaxy Buds (Hong-Kong version) FAQ

Last Update Date : Mar 05. 2019

When trying to search earbud through “Find my earbuds” feature, the feature does not work properly and beeping is not sounded. Why is this?

When trying to search earbud through “Find my earbuds” feature, the feature does not work properly and beeping is not sounded. Why is this?Click to Expand

If foreign substances enter inside lens of IR sensor related to “Find my earbuds” feature, the feature may not work properly and beeping is not sounded. Furthermore, additional following functions related to IR sensor may also not work properly.
- When taking off earbuds from ear, automatic mute may not work properly.
- When wearing earbuds, touchpad may not work properly.

If above issues appear on your Galaxy Buds, please go to the Authorized Samsung Service Center with the device and check whether your device have any problem.

Can I use a single earbud?

Can I use a single earbud?Click to Expand

Yes. To avoid lost, battery drain and error working, put the other earbud in the charging case.

What are improvements from IconX 2018?

What are improvements from IconX 2018?Click to Expand

- Basic performance improvement : 6 hours music streaming, sound quality and Bluetooth connection improvement
- “Wearablility” enhancement by decreasing device size
- Call and voice detection performance improvement by In-ear microphone solution at noisy condition
- Wireless charging

How do I turnoff and restart the earbuds when touchpad is unresponsive or the earbuds do not work properly?

How do I turnoff and restart the earbuds when touchpad is unresponsive or the earbuds do not work properly?Click to Expand

If the touchpad becomes unresponsive or the earbuds do not work properly, restart the earbuds.
To reset and restart the earbuds, insert the earbuds into their corresponding slots in the charging case and remove them after seven seconds or more.

While using Galaxy Buds connected with mobile device, Bluetooth connection is often disconnected. What’s the problem?

While using Galaxy Buds connected with mobile device, Bluetooth connection is often disconnected. What’s the problem?Click to Expand

If you have often experienced Bluetooth disconnection, please check the following solutions.
• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
• Ensure that the latest version of the Galaxy Wearable app is installed on the mobile device. If necessary, update the Galaxy Wearable app to the latest version.
• Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
• Restart the mobile device and relaunch the Galaxy Wearable app.

My earbuds do not work. What’s the problem?

My earbuds do not work. What’s the problem?Click to Expand

Please check the following solutions.
• The battery may be completely discharged. Charge the battery completely before using the earbuds.
• If an earbud’s touch-sensitive sensor does not make contact with your ear, the earbud may not work. If you do not hear a sound informing you that the earbuds are detected, remove the earbuds from your ears and put them in again.
• If the touchpad does not recognise the earbuds or the earbuds do not work, insert the earbuds into their corresponding slots in the charging case and remove them after seven seconds or more.

Bluetooth device is not located on my earbuds. What’s the problem?

Bluetooth device is not located on my earbuds. What’s the problem?Click to Expand

Please check the following solutions.
• Close the charging case again and open it to enter the Bluetooth pairing mode.
• Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

I cannot hear others speaking during a call. What’s the problem?

I cannot hear others speaking during a call. What’s the problem?Click to Expand

Please check the following solutions.
• Adjust the earbud volume
• Adjust the volume on the connected device when you cannot hear sounds on your earbuds at full volume

Sometimes while on call, I experience echo in sound. What’s the problem?

Sometimes while on call, I experience echo in sound. What’s the problem?Click to Expand

Adjust the call volume on the phone, or move to another area.

While using Galaxy Buds, sometimes I feel that audio quality is poor. What’s the problem?

While using Galaxy Buds, sometimes I feel that audio quality is poor. What’s the problem?Click to Expand

Please check the following solutions
• For best call & sound quality, ensure you use appropriately sized ear tips (Not to use loose size)
• Wireless network services may be disabled due to issues with the service provider’s network. Ensure keeping the earbuds away from electromagnetic waves.
• Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth range (10 m). The distance may vary depending on the environment the devices are used in.
• You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the connected device’s sound.
• If the volume is too low (too soft), ensure the ‘Media Volume Sync’ is enabled in Bluetooth settings.

Galaxy Buds (Hong-Kong version) sold separately.
All features can be subject to change.
Service availability may vary by country or region.
Samsung Electronics H.K. Co., Ltd. is not obligatory for charges, losses and/or changes due to application update and/or firmware update of Samsung devices, including but not limited to additional mobile data and/or charges, loss of application log/history and/or operational changes of Samsung devices after installing the update.
The above product description is only applicable to Galaxy Buds (Hong-Kong version), the accessories of Samsung Galaxy S10.
The above product description was updated in February 2019 and for reference only.
Notice: All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation. Samsung reserves the right to make changes to this document and the product described herein, at anytime, without obligation on Samsung to provide notification of such change.

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