When Closing Charging Case with Galaxy Buds (Hong-Kong version), Case is not Closed Properly. What do I do for this?

Last Update Date : Mar 08. 2019

Firstly please ensure whether wing tips or ear tips are put in the right direction.
If you attach wing tips or ear tips in the wrong direction, the charging case may not be closed properly.

To Attach Ear Tip to Earbud

To Attach Ear Tip to EarbudClick to Expand
1 Select the earbud tip that fits your ear.
2 Cover the latch at the bottom of the earbud with the earbud tip.
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3 Follow the same procedure for the opposite earbud.

To Attach Wing Tip to Earbud

To Attach Wing Tip to EarbudClick to Expand
1 Select the wing tip that fits your ear.
2 Select the wing tip for the left or right ear.
3 Hook the wing tip’s groove to earbud’s fixation hook and cover the earbud with the wing tip.
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Do not pull the wing tip excessively when you attach it and ensure to put in the right direction.

4 Follow the same procedure for the opposite earbud.

Note
ㆍDo not put the earbuds in your ears without ear tips or wing tips. Doing so may hurt your ears.
ㆍDo not pull the ear tip or wing tip excessively when you attach or detach it. The ear tip or wing tip may tear.
ㆍDo not put the wing tips on the earbuds in the wrong direction. The earbuds will not fit in your ears properly.

After attaching, please ensure to hook the wing tip’s groove to earbud’s fixation hook and cover the earbud with the wing tip exactly. If you have same problem after then, please go to the Authorized Samsung Service Center with the product.

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Wing tips attached on the earbuds in the wrong direction

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Galaxy Buds (Hong-Kong version) sold separately.
The Galaxy Buds must be charged before you can use the earbuds.
Ensure that the latest version of the Galaxy Wearable app is installed on the mobile device.
Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
All images and features can be subject to change.
Pictures/Images are for reference only.
Service availability may vary by country or region.
The above product description is only applicable to Galaxy Buds (Hong-Kong version), the accessories of Samsung Galaxy S10.
The above product description was updated in February 2019 and for reference only.
Notice: All functionality, features, specifications and other product information provided in this document including, but not limited to, the benefits, design, pricing, components, performance, availability, and capabilities of the product are subject to change without notice or obligation. Samsung reserves the right to make changes to this document and the product described herein, at anytime, without obligation on Samsung to provide notification of such change.

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