What is PUK code
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If you have set a SIM card lock, you will be asked to enter the PIN when you turn on your device. Your SIM card will be locked automatically if you have entered an incorrect PIN too many times. You will then be asked to enter a PUK code to unlock the SIM card.
If you need the PUK code to unlock your SIM card, please contact your Telecommunications Services Providers.
Note: A SIM card PIN is the password for your SIM card and is only required when you turn on your device, which is different from the screen lock for your device.
For enquiry, you are welcome to contact us through our Live Chat service or customer service hotline at 3698 4698. We are here to help.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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