What should I do if "Screen-off Memo" is too Bright Yellow to Read on "Samsung Note" on Galaxy Note9 (Hong-Kong version)?

Last Update Date : Jan 02. 2019
samsung galaxy note9, note 9, s pen, yellow, off screen memo, aod memo

 

 

This issue will be resolved by choosing ‘Black’ pen color for saved Notes with an upcoming software update.

How to set Pen Color for Saved Notes

1 Tap [Settings]
2 Tap [Advanced features]
3 Tap [S Pen]
4 Tap [Screen off memo]
5 Tap [Black]
The option [Black] will be available after installing the upcoming software update.
Screen off memo, S Pen, Pen Color for Saved Notes, pen colour for saved notes, Samsung Note, Galaxy Note9, samsung galaxy note 9

We are scheduled to release a new software update. Please check for application updates or device software updates regularly.

- All images are for reference only.
- The above product description was updated in October 2018 and for reference only.
- Samsung Electronics H.K. Co., Ltd. (hereafter ‘Samsung’) is not obligatory for charges, losses and/or changes due to application update and/or firmware update of Samsung devices, including but not limited to additional mobile data and/or charges, loss of application log/history and/or operational changes of Samsung devices after installing the update.
- The above product description is only valid after installing the abovementioned firmware update. There may be discrepancies between the actual firmware update and the above product description. Samsung is not obligatory for notification of such change.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Get Samsung product support services through live chat:
Mobile Device, Computer Enquiries & Samsung Pay | Monday to Sunday (Including Public Holidays) : Open 24 Hours
TV, AV & Home Appliances | Monday to Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-12am
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

0800 333Macau

Operation Hour:
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-12am
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday to Sunday (Including Public Holidays) 9am-12am

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us