What to do if device is not registered on a good signal Network and I cannot make a call?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Please check the setting for “Network operators”.
If you have manually set to the device to the wrong network operator, your device will not be registered to your normal Network service. To correct this, please select the option “Select automatically” in the “Available Networks” settings area as shown below:
1. Tap on Settings
2.1. Tap on Connections, 2.2. Tap on More networks
3. Tap on Mobile networks
4. Tap on Network operators
5. Tap on Select automatically

If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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