Why your Galaxy Buds3/Buds3 Pro make a screeching sound when you hold them
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
When Active noise canceling, Adaptive, or Ambient sound is enabled, the sound coming through the sub-microphone (located on the top outer edge of your earbuds) is adjusted according to the noise control mode and delivered to the user through the speaker.
However, if you touch or cover the area around the sub-microphone while putting your Galaxy Buds on, taking them off, or adjusting them, the microphone may detect sound and cause a beeping or howling noise.
Note: If Active noise canceling, Adaptive, or Ambient sound (helps with hearing surrounding noise) is on, make sure the sub-microphone is not covered when you hold the earbuds.
Position of the sub-microphone
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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