How to troubleshoot burn-in or image retention on your Samsung OLED TV
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Due to the unique characteristics of OLED displays, it's important to be aware of potential screen burn-in or image retention when displaying static images for a prolonged period of time.
However, your Samsung OLED TV includes advanced features that will maintain the display's optimal performance and stunning visuals.
These include Pixel Shift, Auto Logo Brightness, and Pixel Refresh.
Pixel Shift is designed to minimize the risk of screen burn-in by automatically refreshing and moving the pixels on the screen while also preventing static images from causing long-term damage.
Step 1.
Go to Settings > All Settings.
Step 2.
Select Picture.
Step 3.
Select Panel Care.
Step 4.
Select Pixel Shift to turn it on.
When Pixel Shift is enabled, you may notice that the edges of images move slightly beyond the screen's borders. This is normal and not a defect. You have the option to disable Pixel Shift if needed.
Note: To prevent screen burn-in when viewing content containing static images, it is recommended to turn on Pixel Shift.
Auto Logo Brightness automatically adjusts and reduces the brightness in areas where continuously displayed logos, program names, or news captions appear.
This helps to prevent screen burn-in and ensures a consistent viewing experience when fixed images are displayed.
Step 1.
Go to Settings > All Settings.
Step 2.
Select Picture.
Step 3.
Select Panel Care.
Step 4.
Select Auto Logo Brightness.
Step 5.
Choose Low or High as your preferred setting.
Note: Choosing High will further reduce the brightness.
Lastly, you can enable Pixel Refresh if you notice signs of image retention on the screen.
This will adjust the pixels and refresh the screen.
Step 1.
Go to Settings > All Settings.
Step 2.
Select Picture.
Step 3.
Select Panel Care.
Step 4.
Select Pixel Refresh. You can either choose to Start Now or Start After TV Off.
When Pixel Refresh starts, your TV will turn off for more than one hour. A white line may appear on the screen during this time.
Do not turn on your TV during Pixel Refresh, as this will cancel the process.
Note: This feature may not be supported depending on the model.
Watch the video on "How to troubleshoot burn-in or image retention on your Samsung OLED TV":
To further prevent image retention, your Samsung TV uses a Screen Saver to protect the OLED screen, which is enabled by default.
The Screen Saver will automatically activate when your OLED TV displays the same still image for 2 minutes.
Although you cannot disable the Screen Saver function, you can cancel the current Screen Saver by pressing any button on the remote control except for the Power button.
Note: The Screen Saver may not activate when viewing Live TV or full-screen videos, or when using external inputs or certain apps.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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