How do I use my Family Hub Fridge Freezer?

The Family Hub revolutionises the refrigerator, helping you stay connected to every part of your life even when you're just grabbing milk. Through the family hub you can keep track of expiration dates, stream TV and music, write shopping lists and much more. You can even connect your Family Hub to the Family Hub app so that you can check what you have leftover, no matter where you are.

 

Find out how to set up your Family Hub, change the settings, use all of the incredible features and troubleshoot any issues.

How do I use my Family Hub Fridge Freezer

Installation

Choosing the right areaClick to Expand

When deciding where to place your Family Hub, you should take into consideration the following recommendations:

 

  • Solid, level surface without carpet or flooring that could obstruct ventilation
  • Away from direct sunlight
  • Adequate room to open and close the door
  • Away from any heat sources such as radiators and ovens
  • Room for service and maintenance
  • An ambient temperature range that is between 5 - 43°C

 

To keep your refrigerator running effectively, it is recommended to leave at least 50mm of space between the back of the refrigerator and any other surface.

Adjusting the feet and doorsClick to Expand

If your refrigerator does not sit level, you can adjust the levelling feet. This will ensure that your food items do not move in the refrigerator and that the doors automatically shut. All you need to level your refrigerator is a flat-head screwdriver.

Please note: your refrigerator should be levelled on a flat, solid floor. Levelling should ony be done while the refrigerator is empty

Adjusting the height of the fridge

1 Insert a flat-head screwdriver into the leveller on the side of the fridge you want to adjust
Insert a flat head screwdriver into the leveller
2 Turn the leveller clockwise to raise the refrigerator or anticlockwise to the lower it
Turn the leveller clockwise to raise the fridge or anticlockwise to lower it

Adjusting the height of the door and the door gap

1 Open the door you want to adjust
2 Locate the two nuts on the front bottom of the door. Nut A is at the bottom and nut B is at the top
Find the two nuts at the corner of the fridge
3 Using a 19mm spanner, turn nut A clockwise to loosen it
Turn nut a clockwise to loosen it
4 To raise the door, turn nut B anticlockwise. To lower the door, turn nut B clockwise
5 Once happy with the height of the door, tighten nut A by turning it anticlockwise
Turn nut A clockwise to tighten it
Connecting to a water sourceClick to Expand

The warranty for your refrigerator does not cover the water line installation and Samsung takes no responsibility for incorrect installations. The water line should only be connected by a qualified technician. If you encounter a water leak, please contact your local Samsung service centre or the installer of the water line.

Initial settings and final stepsClick to Expand

Once your refrigerator has been placed in an appropriate area, set up and connected to a water line, complete the following steps.

 

  1. Plug the power cord into a power socket
  2. Open the door to check that the interior lights light up
  3. Set the temperature to the lowest option and wait for an hour. The freezer will now be slightly chilled and the motor will be running smoothly
  4. Adjust the temperature to your preference and wait until the refrigerator reaches that temperature


You should now perform a final check on your refrigerator to ensure that everything has been installed correctly. Check that:

 

  • the refrigerator is plugged into a power socket and is grounded correctly
  • the refrigerator is installed on a flat, level surface and has appropriate clearance
  • the refrigerator is level and is sitting firmly on the floor
  • the door opens and closes freely and the interior light turns on automatically when the door is opened
How do I use the Family Hub?

Settings

How do I change the temperature?Click to Expand

You can adjust the temperatures for both your fridge and freezer using the Fridge Manager app on your Family Hub.

1 Swipe left on the Family Hub display to see the next screen
Swipe left on the Family Hub
2 Tap the Fridge Manager
Tap the fridge manager
3 Tap the fridge section
Tap the fridge
4 Tap the up or down arrows to adjust the temperature
Tap the up or down buttons to adjust the temperature
5 Tap the Power Cool button to activate Power Cool. Power Cool speeds up the cooling process of the refrigerator by running at full speed for several hours before returning to the previous temperature. Power Cool will increase the power consumption of your refrigerator
Tap the power cool button to activate power cool mode
6 Tap OK once you're happy with your changes
Tap OK once finished
7 Tap the freezer section
Tap the freezer section
8 Tap the up or down arrows to adjust the temperature
Tap the up or down arrows to change the temperature
9 Tap the Power Freeze button to activate Power Freeze. Power Freeze speeds up the freezing process of the freezer by running at full speed for several hours before returning to the previous temperature. Power Freeze will increase the power consumption of your freezer
Tap the power freeze button to activate power freeze mode
10 Tap OK once you're happy with your changes
Tap OK once happy
How do I change the date and time?Click to Expand
1 Swipe left on the Family Hub display to see the next screen
Swipe left
2 Tap Settings
Tap Settings
3 Tap Date and time
Tap Date and time
4 Tap Automatic time update to have your time update automatically through the internet. This will restart your Family Hub
Tap Automatic time update to automatically update the time through the internet
5 Tap Time zone to change which time zone the clock is using
Tap timezone to change the timezone you are in
6 If you aren't using the automatic time feature, tap Set date to change the date using a calendar
If you aren't using the automatic time feature, tap set date
7 If you aren't using the automatic time feature, tap Set time to adjust the time manually
Tap set time to change the time manually
How do I connect to Wi-Fi?Click to Expand
1 Swipe left on the Family Hub display to see the next screen
Swipe left
2 Tap Settings
Tap settings
3 Tap Wi-Fi
Tap Wi-Fi
4 Tap the Wi-Fi network that you want to connect to
Tap the Wi-Fi network you want to join
5 Enter the Wi-Fi password
Enter the Wi-Fi password
6 Tap CONNECT
Tap CONNECT
How do I connect my mobile device?Click to Expand
Video Alternative Text

Before connecting your Family Hub to your mobile device, you will need to download and log into the SmartThings app. This comes pre-installed on most Samsung devices but can also be found on the Play Store and Galaxy Store.

1 Open the SmartThings app on your device. If you are using a Samsung device, the app may be in the Samsung folder
Open the SmartThings app
2 Tap the + icon
Ta the + icon
3 Tap Add device
Tap Add device
4 Tap Refrigerator
Tap Refrigerator
5 Tap Refrigerator (LCD)
Tap Refrigerator LCD
6 Tap Start
Tap Start
7 Set the location of your appliance
Set the location of your appliance
8 Set the Room your appliance is in
Set the room your appliance is in
9 Tap Next
Tap Next

Your mobile device is now ready to connect. Follow the next steps on the display of your Family Hub to complete the connection.

10 Tap Settings
Tap Settings
11 Tap Easy connection
Tap Easy connection
12 Tap Connect
TapConnect
13 A connection code will be shown on your family hub. Enter the code on your mobile device
Enter the connection code on your mobile device
What is the FlexZone and how do I set it?Click to Expand

The FlexZone is a versatile space that you can change to be a fridge, freezer or somewhere in between. This helps you to maximise the space in your Family Hub and can provide you with more space whenever you need it. The FlexZone has five different modes:

 

  • Frozen: sets the temperature to be the same as the freezer
  • Soft freeze: keeps meat and fish in a low-level freeze. This mode is also perfect for keeping ice-cream soft (-5°C)
  • Meat & fish: keeps the temperature at a suitable temperature for meat and fish (-1°C)
  • Cheese & vegetables: keeps cheese and vegetables fresh (2°C)
  • White wine: perfect for storing white wine and other beverages (5°C)
1 Swipe left on the Family Hub display to see the next screen
Swipe left
2 Tap the Fridge Manager
Tap the Fridge manager
3 Tap on the FlexZone. The FlexZone will have an icon rather than a temperature
Tap on the FlexZone
4 Tap on the type of FlexZone that you want to use
Tap the type of FlexZone you want to use
5 Tap OK to confirm your selection
Tap OK to confirm your selection
How do I reset the display or turn it off?Click to Expand

If you encounter any issues with your Family Hub, it may help to reset the display. The process of resetting the display is the same as turning it off and then on again.

1 Open the right-side fridge door
2 Push up the switch cover. The switch cover is on the top right corner of the door
Push the switch cover up
3 Press the switch to turn the display off
Press the switch
4 Press the switch again to turn the display back on
Press the switch again
5 Gently push the switch cover back onto the fridge until it clicks into place
How do I turn on voice control?Click to Expand

You can use voice controls to interact with your Family Hub, making controlling it easier. Once Voice wake-up has been enabled you can say 'Hi Samsung' to make a command.

 

You can use voice controls to interact with your apps, play music, add items to your shopping list and more.

1 Swipe left on the Family Hub display to see the next screen
Swipe left
2 Tap Settings
Tap Settings
3 Tap Voice control
Tap Voice control
4 Tap Voice wake-up
Tap Voice wake-up
5 Tap the microphone icon to turn the microphone on. The microphone icon will turn red when it is active
Tap the microphone icon
How do I use the Family Hub?

How do I use my Family Hub?

Set a timerClick to Expand
1 Swipe left on the Family Hub display to see the next screen
Swipe left
2 Tap Timer
Tap Timer
3 Tap ADD TIMER
Tap ADD TIMER
4 Tap the up or down arrows to change the length of the timer
Tap the up and down arrows to change the length of the timer
5 Tap OK to save your timer
Tap OK
6 Tap START to begin your timer
Tap START to begin your timer

Once your timer has finished counting down, an alert will sound and a notification will appear on the display. Tap OK on the notification or open the fridge door to end the timer.

Create a memoClick to Expand
1 Swipe left on the Family Hub display to see the next screen
Swipe left
2 Tap Memo
Tap Memo
3 Tap the keyboard icon to type your memo
Tap the keyboard icon
4 Tap the microphone icon to record your memo by speaking aloud
Tap the microphone icon to record a voice memo
5 Tap the paintbrush icon to draw your memo
Tap the paintbrush icon to draw the memo
6 Tap the picture icon to upload an image to your memo
Tap the picture icon to upload an image to the memo
7 Once you're happy with your memo tap DONE
Once happy with the memo, tap DONE
Screen mirror a TV or smartphoneClick to Expand
1 Make sure that your TV and Family Hub are connected to the same Wi-Fi network
2 Swipe left on the Family Hub display to see the next screen
Swipe left
3 Tap TV Mirroring or Smart View
Tap TV mirroring or Smart View
4 Tap your TV or smartphone on the list
Tap your TV or smartphone on the list
5 Your TV or smartphone screen will appear on the display. If you're screen mirroring a TV, a control panel will appear for you to control it
You r TV's screen will appear on the display
Perform a self checkClick to Expand
1 Swipe left on the Family Hub display to see the next screen
Swipe left
2 Tap Fridge Manager
Tap Fridge Manager
3 Tap Fridge Settings
Tap Fridge Settings
4 Tap Self check
Tap Self Check
5 Tap START
Tap START
6 Self check will run a diagnosis and report any problems found
Self Check will run a diagnosis and report any issues found
Create a shopping listClick to Expand
1 Tap the Shopping List app
Tap the Shopping List app
2 Tap the + icon to create a shopping list
Tap the + icon to create a shopping list
3 Tap a blank space on the list to add an item
Tap a blank space to add an item
4 Use the keyboard to enter the item you want to add
Use the keyboard to enter the item you want to add
5 Tap the enter button to add your item
Tap the enter button to add the item
6 Repeat steps 3 - 5 to add more items to the list
7 Tap the remove button to remove an item from the list
Tap the remove button to remove an item from the list
8 Once finished, tap DONE
Once finished, tap done to save your list
Close an appClick to Expand
1 Press and hold the home button
Press and hold the home button
2 Your recently used apps will be shown
Your recently used apps will be shown
3 Tap an app to open it
Tap an app to open it
4 Tap the X icon on an app to close it
Tap the X icon to close an app
5 Tap CLEAR ALL to close all of your open apps
Tap CLEAR ALL to close all open apps
How do I use the Family Hub?

Troubleshooting

TV mirroring keeps disconnecting Click to Expand
1 Power cycle your TV and Family Hub panel

1. Turn off the Family Hub display. The power switch is underneath a cover on the top of the right door

2. Unplug your TV

3. Wait for around 2 minutes

4. Turn the Family Hub display back on

5. Plug the TV back in and turn it on

6. Pair your TV to your Family Hub again

2 Check your network

If your Family Hub has more than one network saved, it may jump between them as the signal strength fluctuates. This is most common when your network has both 2.4Ghz and 5Ghz access points. You should only connect your Family Hub to a single stable network.

3 Check the connection is allowed on your TV

1. Open the settings on your TV

2. Go to General 

3. Choose External Device Manager

4. Choose Device Connection Manager

5. Turn Access Notification to Always on

6. Choose Device List

7. Make sure that your refrigerator is set to Allowed

I can't log into my Samsung accountClick to Expand

To keep your Samsung account secure a two-step verification system was created, allowing you to verify your account with a phone number. Due to changes in security protocols this system does not work with the Family Hub. If you are having difficulty logging into your account, try turning off two-step verification.

1 Log into your Samsung account on a different device
2 Choose Password and security
3 Turn Two-step verification off
4 Log into your Samsung account on your Family Hub
Some apps aren't working on the Family HubClick to Expand
1 Check for Family Hub software updates

1. Open the Family Hub settings

2. Choose About device

3. Choose UPDATE

2 Check for app updates

Open the apps menu on your Family Hub. Check to see if the app you're having difficulties with needs an update. Apps that have an available update will have an icon of an arrow on them. Tap on the app to to update it.

3 Contact the app developer. They may know about the issue and have a solution
The Family Hub app is out of sync with the refrigerator Click to Expand
1 Check that the View inside feature is refreshing

1. Turn off the Family Hub display. The power switch is underneath a cover on the top of the right door

2. Wait for 2 minutes before turning it on again

3. Open, then close the refrigerator door

4. Check the View inside image on the refrigerator to see if it has updated

2 Sign out, then in to your Samsung account

1. Log out, then log back into your Samsung account on the Family Hub

2. Log out, then log back in to your Samsung account on the Family Hub app. The account details should be the same on the app and fridge

3. Check to see if the View inside image has updated

4. If the issue remains, uninstall the app then download it again

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