How do I set up or log into my Samsung Account?

How to set up your Samsung account How to set up your Samsung account

Your Samsung Account has multiple benefits: it enables you to keep Samsung apps synced across your Samsung devices, gives access to Samsung Pay, enables you to get news and discounts, and use the Find My Mobile service to keep track of your phone, amongst others.


Your Samsung account ID will normally be your email address. To reset your password or find your Samsung Account ID, visit the Samsung Account homepage.


First, make sure that your device is connected to a Wi-Fi or data network.

1 Go to settings then tap cloud and accounts or accounts and backup if you do not see this option go to step 2
Tap Settings, then tap Accounts and backup on the Galaxy S10
2 Tap "Accounts". If you do not see this step, go to Step 3.
Tap Accounts on the Galaxy S10
3 Tap "Add Account" .
Tap Add account on the Galaxy S10
4 Tap "Samsung account".
Tap Samsung account on the Galaxy S10
5 Tap "Create Account" to create a new account, or "Sign in" to sign in to an existing account.
Tap Create account or Sign in to Samsung Account on the Galaxy S10

If you are setting up your account for the first time you will be prompted to read the Terms and Conditions. Tap "Agree" to continue.

Please note: You can click on the terms in bold to read the details.

Read the terms and conditions of Samsung Account then tap Agree to continue

Fill in your email address, choose a password, enter your first and last name and date of birth, then tap "Create account".

Complete details to set up Samsung Account on the Galaxy S10

Verify your email address by clicking on the link sent to you via email.

6 Your Samsung Account is now set up on your mobile device.

Once you have set up your Samsung account on your phone, you will be automatically logged in on that device. You can also log into your Samsung account on your computer by following the instructions below.

1 Visit the Samsung Account homepage.
2 Click “Sign in”.
Click Sign in
3 Enter your email address and password and click “Sign in”.
Enter your email address and password and click Sign in
4 Enter the two-step verification code sent to your phone and click “Verify”.
Enter the two-step verification code sent to your phone and click Verify”

To remove a Samsung Account from your device, you need to know the password. If you have forgotten the password, first reset the password online, then log in and remove account by following the instructions below.


If you can't access the email address linked to your Samsung Account, you will need to perform a factory reset using the buttons on your device.

1 Go to "Settings", then tap "Accounts and backup" or "Cloud and accounts". If you do not see this screen, go to Step 2.
Tap Accounts and backup in Settings menu on the Galaxy S10
2 Tap "Accounts". If you do not see this step, go to Step 3.
Tap Accounts on the Galaxy S10
3 Choose the account you would like to remove.
Select the Samsung Account to remove on the Galaxy S10
4 Tap "Personal info".

Please note: if the message "Processing failed" is displayed, make sure that your device is connected to the internet via a Wi-Fi or data network.

Tap Personal info in Samsung Account on the Galaxy S10
5 Tap the More options icon. Tap "Remove account", then tap "Remove".
Tap the More options icon in Samsung Account on Galaxy S10
6 Enter your Samsung Account password, then tap "Done" to remove the account from your device.
7 Your chosen account will now be removed.
1 Log in to your Samsung Account
2 Click on your account name.
Click on your account name in your Samsung Account
3 Select "Samsung Account settings".
Samsung Account settings is selected
4 Click "Delete Account".
Delete Account is selected
5 Click "Delete" to confirm.
Select Delete to confirm deletion of Samsung Account

If you want to change the email address associated with your Samsung account:

1 Go to "Settings", then tap "Accounts and backup" or "Cloud and accounts". If you do not see this screen, go to Step 2
Go to "Settings", then tap "Accounts and backup" or "Cloud and accounts". If you do not see this screen, go to Step 2
2 Tap "Accounts". If you do not see this step, go to Step 3.
Tap "Accounts". If you do not see this step, go to Step 3.
3 Choose the account you would like to change the email address for.
Choose the account you would like to change the email address for
4 Tap "Personal info".

Please note: if the message "Processing failed" is displayed, make sure that your device is connected to the internet via a Wi-Fi or data network.

Tap personal info
5 Tap the email address you’d like to change.
Tap the email address you’d like to change
6 Tap “Change”.
Tap change
7 Enter the new email address that you wish to use, then tap “Change”.
Enter the new email address that you wish to use, then tap Change
7 You will have to verify this change using a code sent to your phone.

If you are unable to log into your Samsung Account using two-step verification, follow the steps below to update your phone number:

1 Go to Settings
Settings app icon
2 Tap on Accounts and backup
Accounts and backup selected in Settings
3 Tap on Manage accounts
Manage accounts selected in Accounts and backup
4 Select Samsung Account
Samsung Account selected in Manage accounts
5 Tap on My profile
My profile selected in Samsung account settings
6 Tap on Security and privacy
Security and privacy selected in Samsung account profile
7 Tap on Two-step verification, then enter your password
Two-step verification selected in security and privacy settings of Samsung Account
8 Under Verification methods, tap Text message
Text message selected under Verification methods in Two-step verification menu
9 Tap Add
Add selected in Text messages menu of two-step verification options
10 Enter your phone number, then tap Send code
Send code selected in Add phone number menu
10 Enter the code in the space provided, then tap Verify

PC

1 Go to the Samsung Account website
2 Click Sign in and enter your login details
Sign in selected on home page of Samsung Account website
3 Click on Security then enter your password
Security selected on My Account section of Samsung Account website
4 Under Password and security click Two-step verification
Two-step verification selected in Security section of Samsung Account website
5 Click Text message
Text message selected in Two-step verification section of Samsung Account website
6 Click Edit personal information
Edit personal information selected in Text message section of Samsung Account website
7 Click Add phone number
Add phone number selected in Personal info section of Samsung Account website
8 Enter your phone number and click Send code
17Send code selected in Register your phone number section of Samsung Account website
9 Once you receive the code, click Verify

If you can’t log into your Samsung Account because you have a new phone number, please try the following:

1 Check to see if you have another Galaxy device on which you are already logged into your Samsung Account. If you do, select Verify with Galaxy device.
2 If you don’t have another device logged into a Samsung Account, you can authorise the login using the codes shared when you first set up your Samsung Account.
3 If the above options are unavailable, please contact Samsung Support for further support.
1 Go to "Settings", then tap "Accounts and backup".
2 Tap "Accounts".
3 Tap the account.
4 Tap "Password and security".
5 Tap "Change password", then tap "Next".

Please note: changing your password will sign you out of your account on all your devices.

6 Enter your current password and your new password, then tap "Save".

Follow the steps below if you have forgotten your password or Samsung Account ID and you're locked out of your Samsung Account.

1

Go to your Samsung Account.
2 Click "Sign in".
Click sign in to your Samsung Account
3 Click "Find ID or Reset password?".
Click Find ID or Reset password on your Samsung Account
4 Select either "Find ID" or "Reset password", then enter the required information.
Click Find ID or Reset Password on your Samsung Account
5 Check your email inbox, then click the link in the email you have received from Samsung Account.
6 Enter your new password and retype to confirm.
7 Your password has been reset.
Samsung password is reset

You can use your Samsung Account to back up or restore your data or set your device to create backups automatically.

Read our FAQ to find out about backing up and restoring data on your Galaxy device.

To manage which Samsung Account notifications you wish to see (or switch them off entirely):

1 Go to "Settings", then tap "Apps".
Go to Settings then tap Apps on Galaxy S10
2 Tap the More options icon.
Tap More options icon in the Apps menu on the Galaxy S10
3 Tap "Show system apps".
Tap Show system apps in the Apps menu on the Gaalxy S10
4 Scroll down, then tap "Samsung Account".
Select Samsung Account in the Apps menu on the Galaxy S10
5 Tap "Notifications".
Tap Notifications for Samsung Account on the Galaxy S10
6 Tap "General notifications", then tap to select your preferences.

To remove a notification is currently displayed on your lock screen:

1 Tap and hold the notification.
2 Tap the switch to deactivate "Allow Notifications" or "Show Notifications".


If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.



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