How to properly use the Galaxy Buds Pro

The new Buds Pro lets you experience clearer and bolder sound than ever. They are equipped with a higher level of active noise cancelation technology, and the battery life is even longer. For the most convenient use of the Galaxy Buds Pro, check out the following correct usage guide.

Before trying out the recommendations, be sure to check if your device's software and related apps are updated to the latest version. Please check how to update your mobile device's software in the following order.  

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

How to wear Galaxy Buds Pro properly

For the best sound quality and regular functioning, it is very important to place the Galaxy Buds Pro perfectly in your ears. If you don't wear the earbuds properly, they may not work, or sound quality may be poor. 

how to wear properly

Hold the earbuds so that you see the imprinted direction marks, insert the earbuds into your ears, and then adjust the earbuds by rotating them until they sit comfortably in your ears. The touch-sensitive sensors will detect that you are wearing the earbuds when you put them on.

Then, the earbud will emit a sound informing you that the earbud is detected. A correct fit will give you the best sound and active noise canceling.

Note: If the earbuds’ touch feature becomes unresponsive or touch sound doesn’t work, the earbuds are not positioned correctly in your ears, and the touch-sensitive sensor is not in contact with your ear. Use the ear tips that best fit your ears if you do not hear a sound informing you that the earbud is detected.

Using the touch feature

If the touch function malfunctions even though the earbuds are being properly worn, check whether the correct touch area is used. Refer to the image below for the touch area of the Galaxy Buds Pro.

touch area

Note: 

  • To avoid hurting your ears, do not apply excessive pressure to the earbuds with your fingertips.
  • To avoid damaging the touch areas, do not touch the earbuds with anything sharp.

Tips for poor audio issues

Check if the Galaxy Buds Pro has been exposed to water

If the device has been exposed to water or moisture, sound may not be heard clearly because water may get inside the earbuds during exposure underwater.

If the device gets wet, please dry them thoroughly by wiping them with a clean, soft cloth and shake them gently to remove the water from the devices.

Find out more about the water resistance using ‘Check out the Galaxy Buds Pro water resistance’ with Samsung Support. 

Ensure that the earbuds are close to the connected device

If you experience sound quality issues while using the 360 Audio feature, you need to check that the earbuds and connected device are close to each other.

It is recommended that your Buds Pro and connected device are within an arm's reach. If not, you may find that sound does not play smoothly and occasionally disconnects.

Find out more about the 360 Audio function on ‘Listen your media with Galaxy Buds Pro’s 360 Audio’ with Samsung Support.

Check the wireless network environment of devices connected to the Galaxy Buds Pro

Check if similar issues appear when using other wireless devices in the same location, and that these issues disappear when moved elsewhere.

Buds Pro are a TWS (Truly Wireless Stereo) product, and sound interruption may occur temporarily due to Bluetooth signal interference caused by crowded radio waves around it. Problems with the connected network environment may result in poor audio quality or Bluetooth performance. 

Check the volume or sound of your connected device

You may experience drops in volume or noise depending on the connected device's volume. To avoid this, adjust the connected device's sound appropriately.

Check if the speaker and the air duct are clean

If earwax or debris builds up in the speaker, the volume may be lower than it should be at the current setting and audio quality may be degraded. Remove any earwax or debris with a clean, dry, and soft brush, or cotton swab.

Before cleaning the speaker, detach the ear tip from the latch at the bottom of the earbud.

how to clean earbuds

① Speaker                                   ② Air duct

• Do not use anything sharp or use excessive force while removing earwax or debris, as the speaker and the air duct may be damaged.

• Keep the earbuds dry. Prevent liquid from contacting or entering the earbuds.

• Clean the earbuds regularly to prevent earwax or debris from building up in the speaker and the air duct.

Check the version of your installed software

Ensure that the Galaxy Wearable app installed on the mobile device, mobile device software and Galaxy Buds Pro software are all updated to the latest version. To ensure the best experience, it is recommended to update your software including the Galaxy Wearable app to the latest version.

 

• To update the Galaxy Buds Pro software, launch the Galaxy Wearable app on your mobile device and tap Earbuds software update.

• To update your mobile device's software,

 

   Step 1. Go to Settings Software update.

   Step 2. Tap on Download and install.

   Step 3. Follow the on-screen instructions.

Note:

  • The Galaxy Wearable app is compatible with Android devices running Android 7.0 or higher and 1.5GB RAM or above, but Galaxy Buds Pro is not compatible with the iOS Buds app and can only be connected via Bluetooth.
  • In case of non-Samsung Android devices, some features may not be available unlike Samsung devices.
  • Device screenshots and menu may vary depending on the device model and software version.

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