What is Samsung Health Ask an Expert powered by Babylon?

Please note: that there may be a charge for some of the services provided by Ask an Expert, powered by Babylon.


When you’re using Ask an Expert, powered by Babylon, Samsung does not receive, store or use any medical data as such data is processed by Babylon in accordance with Babylon’s Privacy Policy.


The steps given below may vary depending on the model and operating system on your device.


Ask an Expert, powered by Babylon, is a service which is available in the Samsung Health app. It allows you to check your symptoms, get
health information and arrange live virtual appointments with a doctor.

 

Setting up Ask an Expert for the first timeClick to Expand

You can set up Ask an Expert, powered by Babylon, through the Samsung Health app. When you’re using Ask an Expert, powered by Babylon, Samsung does not receive, store or use any medical data as such data is processed by Babylon in accordance with Babylon’s Privacy Policy.

1 From the home screen, choose Apps or swipe up to access your apps.
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap the Samsung folder. If you do not see this screen skip to step 3
Tap the Samsung folder
3 Tap Samsung Health
Tap Samsung health
4 Once you have read all the terms and conditions, tap I have read and agree to all of the above.
Once you have read all the terms and conditions, tap I have read and agree to all of the above.
5 Tap Next
Tap Next
6 Tap Send to allow your location information to be used.
Tap send
7 Tap Experts
Tap Experts
8 Tap Get started
Tap get started
9 Tap Allow to allow Samsung Health to access your contacts.
Tap Allow
10 Choose the check boxes to accept the terms and conditions
Choose the check boxes to accept the terms and conditions
11 Tap Next
Tap Next
12 Fill out your personal information, then choose Next
Fill out your personal information, then choose Done
13 Set a password, then choose Done
Set a password, then choose done
14 You will now have access to the Ask an Expert features.
Tap Samsung health
Set up an additional profileClick to Expand

When you access Ask an Expert, powered by Babylon, for the first time you will be prompted to set up your personal profile.

1 From the home screen, choose Apps or swipe up to access your apps.
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap the Samsung folder. If you do not see this screen skip to step 3
Tap the Samsung folder
3 Tap Samsung Health
Tap Samsung health
4 Tap Experts
Tap Experts

From here, you will be asked to enter personal information in order to set up your profile. Once you have set up your profile, you can then add or edit profiles for your children from the EXPERTS tab.

 

5 Tap menu, this may show as three dots
Tap menu
6 Tap Me and my family
Tap me and my family
7 Enter your password, then choose Done
Enter your password, then choose done
8 From here, you can add more children by choosing ADD FAMILY, or you can edit the information by choosing a name.
Ask an ExpertClick to Expand

Please note: that the first time you access the EXPERTS tab, you may be asked to enter personal information in order to get set up.


When you’re using Ask an Expert, powered by Babylon, Samsung does not receive, store or use any medical data as such data is processed by Babylon in accordance with Babylon’s Privacy Policy.

1 From the home screen, choose Apps or swipe up to access your apps.
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap the Samsung folder. If you do not see this screen skip to step 3
Tap the Samsung folder
3 Tap Samsung Health
Tap Samsung health
4 Tap Experts
Tap Experts
5 From here, you can ask questions or book an appointment with a GP
From here, you can ask questions or book an appointment with a GP
Checking my symptomsClick to Expand

You can check your symptoms or ask questions using Ask an Expert, powered by Babylon, via the Samsung Health app.

1 From the home screen, choose Apps or swipe up to access your apps.
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap the Samsung folder. If you do not see this screen skip to step 3
Tap the Samsung folder
3 Tap Samsung Health
Tap Samsung health
4 Tap Experts
Tap Experts
5 Choose the instant message option.
Choose the instant message option.
6 Tap Continue

This will open up an instant message chat with the Chatbot which will start a conversation with you. From here you can ask questions or describe symptoms. Some questions will require you to choose a response and others will require you to type a message and press SEND.

Tap Continue

Once you have answered all of the questions, you will be able to view a summary of information about possible causes of your symptoms by choosing Your summary.

Tap Your summary

Here you can choose from a list of conditions that may potentially be causing your symptoms.

Choose from a list of conditions

Choosing a condition will show you more information about it. Choose exit to go back to your conversation.

Choose exit to go back

Once you’ve finished viewing your summary, you can finish the conversation and rate it by choosing the stars.

Rate the conversation

When you’ve finished the conversation, you can book an appointment, find a hospital, find a pharmacy or start a new chat by choosing one of the options.

When you’ve finished the conversation, you can book an appointment, find a hospital, find a pharmacy or start a new chat by choosing one of the options.
Viewing my purchase historyClick to Expand

You can view your Ask an Expert, powered by Babylon, purchase history via the Samsung Health app.

1 From the home screen, choose Apps or swipe up to access your apps.
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap the Samsung folder. If you do not see this screen skip to step 3
Tap the Samsung folder
3 Tap Samsung Health
Tap Samsung health
4 Tap Experts
Tap Experts
5 Tap menu, this may show as three dots
Tap menu
6 Tap Purchase history
Tap Purchase history
7 Your purchase history will be displayed
Your purchaset history will now show
Getting a prescriptionClick to Expand

A prescription will be generated by a doctor during an Ask an Expert, powered by Babylon, appointment in the Samsung Health app.


You can choose to collect your prescription from a pharmacy, or have it delivered to your home. You will be offered this choice in the app after you have had your appointment. 

 

After your appointment, choose Prescription.

Tap Prescription

From here you can choose how you’d like to collect your prescription.

Choose how to collect your prescription

Prescriptions provided will be private prescriptions and will incur the cost of the medicine(s) prescribed. This price is set by the pharmacy and is independent of any charges set by Babylon. You are under no obligation to purchase medicine from any particular pharmacy.

Booking a live virtual doctors appointmentClick to Expand

Please note: that if you do not have a membership plan set up, you will be charged for this service.


You can book an appointment with a GP using Ask an Expert, powered by Babylon, via the Samsung Health app.

1 From the home screen, choose Apps or swipe up to access your apps.
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap the Samsung folder. If you do not see this screen skip to step 3
Tap the Samsung folder
3 Tap Samsung Health
Tap Samsung health
4 Tap Experts
Tap Experts
5 Tap Book appointment
Tap Book appointment

If you haven't already done so, you may need to verify your identity at this stage. Follow the onscreen instructions until you come to the Book appointment menu.

6 Complete the appointment booking form and choose BOOK APPOINTMENT.
Choose Book appointment

If you have already set up a membership plan, your appointment will now be booked, otherwise you will need to add a payment method.

 

The pricing available will show on this screen. As from 24th February 2019, prices will be GBP89.99 for an annual subscription, and GBP9.99 for a monthly subscription. 

7 Once you've completed the appointment booking form, choose a membership plan
Choose a membership plan
8 Tap Next
Tap Next
9 Choose a payment method or add a new one by choosing Add payment card.
Choose a payment method
10 Tap Pay
Tap Pay
11 At the appointed time, the doctor will call you. When the doctor is calling you, answer by swiping right on the video icon.
When the doctor is calling you, answer by swiping right on the video icon
12 The appointment will now start
The appointment will now start
Enable or disable the notificationsClick to Expand

To enable or disable the notifactions, you will need to:

1 From the home screen, choose Apps or swipe up to access your apps.
From the home screen, choose <strong>Apps</strong> or swipe up to access your apps.
2 Tap the Samsung folder. If you do not see this screen skip to step 3
Tap the Samsung folder
3 Tap Samsung Health
Tap Samsung health
4 Tap menu, this may show as three dots
Tap menu
5 Tap Settings
Tap settings
6 Tap Notifications
Tap notifications
7 Use the toggle to enable or disable the notifications.

You are now able to choose which notifications you wish to receive from the Samsung Health app.

Use the toggle to enable or disable the notifications

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

It’s like a life coach in your pocket

Get a Samsung Account and enjoy access to the Samsung Health app to track your activity, nutrition and sleep, and set goals to improve your health.

Start with a Samsung Account
Samsung Health

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