Certified care by Samsung experts
Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals who know what’s best for your device.
Rest easy with Samsung Care+1
Accidental Drops
Dropped your device? You can let it slide.
Water Damage
Fully soaked? Don’t worry about it.
Liquid Accidents
Spilled a drink? No need to sweat.
Unexpected Slip
Dropped it from your hands? No need to worry.
Here's what's covered
Accidental damage
Get the unlimited cover for cracks, drops or spills.2
Software issues
We’ll check and fix any issues if your device isn't running smoothly.
Certified care
Samsung certified technicians will fix your device using genuine parts.
Water damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
Global Coverage
Samsung Care+ services are available in select countries when you travel.
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad.3,4
2 claims within 2 years
Make up to 2 claims for repair or replacement within 2 years, and save with a low deductible per claim.
Fast repair services
Get your device repaired quickly.
Select your device to find out your coverage details5,6,7
Upgrade with a higher trade-in value with Samsung Care+8
Upgrade with a higher trade-in value with Samsung Care+8
Upgrade with a higher trade-in value with Samsung Care+8
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 30 days of your purchase
You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
3. Buy at Samsung Experience Stores
You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 30 days of purchase (available in select stores). Search nearby Experience Stores.
4. Buy on insurance providers' websites
You can buy Samsung Care+ by visiting an insurance provider's website. Visit an insurance provider's website for more details.
Already a Samsung Care+ member? Sign in to view your plan.
How to claim your benefits
Simply follow the steps below.
Step 1
Accidental damage happens
Dropped your device and the screen is shattered? No worries.
Step 2
Submit a claim
If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.
Step 3
Get quick repairs
Visit the nearest Samsung Customer Service for fast repairs, or request a professional to come to you.
Step 4
Pay easily with a discount
Enjoy a 50% discount on repairs applied on-site — no extra paperwork needed.
Contact us here.
Customer Care : 1800 202 1234 (Toll Free Number)
Mon – Sun : 9 AM – 9 PM
Email id : support.careplus@samsung.com
(For B2B Customers & Bulk order)
Email id: sales.enquiry@samsung.com
Website: https://www.samsung.com/in/store/corporate/
Frequently Asked Questions
Answer to the most common questions about Samsung Care+
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1. What is Samsung Care+ and why should I purchase it?Samsung Care+ brings together a range of benefits that are meant to safeguard your device against any accidental, physical or liquid damage, technical or mechanical failure. There are four packs custom created for your smartphone. You could pick one of these packs.
- Extended warranty – 1 Yr.
- Screen only Protection – 1 Yr.
- Accidental & liquid damage Protection – 1 Yr.
- Comprehensive Protection (ADLD + Warranty) – 2 Yrs.
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2. Which Samsung Devices can be covered under Samsung Care+ ?Samsung Care+ now covers select range of Samsung Smartphones, Tablets, Laptops and Wearables.
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3. What are the benefits of each of these products?Extended warranty extends the warranty of your Samsung
Smartphones, Tablets, Laptops & Wearables by respective additional years. With this plan, you would be able to enjoy the same services offered during the warranty for an additional year. All technical and mechanical failure of the device will be covered under this plan.
Screen only Protection covers the damage to the front screen of your device. With this plan, you are covered for any damage to the front screen for one year from the plan purchase date. (Multiple screens* covered only for Foldable devices. T&C Apply)
Accidental & liquid damage Protection, as the name suggests, it covers the complete device from any kind of accidental damage or liquid damage. This plan covers any physical or liquid damage to your device for one year from the plan purchase date.
Comprehensive Protection Plan gives you complete peace of mind for 2 years where we protect your device against any accidental, physical or liquid damage, technical or mechanical failure. -
4. Where can I buy Samsung Care+ packs?You can buy Samsung Care+ packs from any of Samsung Experience Stores, Smart Cafes, select Multi Brand Outlets, Samsung online shop, Samsung Authorized Service Centres, My Galaxy app or Samsung Members app on your Samsung smartphone.
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5. Can I buy Samsung Care+ packs any time after I purchase my smartphone device?Extended Warranty Plans can be bought up to 180 days from the device purchase, applicable for Smartphones, and up to 3 days from the device purchase applicable for Tablets, Laptops and Wearables.
Accidental Damage and Liquid Damage Protection (ADLD), Screen Protection & Comprehensive Protection Plans can be bought up to 3 days of your device purchase, applicable for Smartphones, Tablets, Laptops and Wearables respectively as per the available plans.
Please note that ADLD, Screen Protection & Comprehensive Protection plans can be bought for Smartphones (except Foldables) after successful diagnostics if purchased after 3 days and before 30 days of device activation. -
6. How do i activate my Samsung Care+ pack after purchase?Samsung Care+ plans are auto activated as soon as you purchase the pack or receive the device. You will receive a mail with a policy certificate which is a proof of your activation.
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7. Can I buy multiple Samsung Care+ packs for one device?No, for one IMEI/Serial number, only one Samsung Care+ pack can be bought throughout the life of the device.
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8. When does the validity of Samsung Care+ pack start?For Screen Protection, ADLD & Comprehensive Protection Samsung Care+ plans, coverage starts from the date of purchase of the pack when bought offline. In case of purchase from Samsung online shop along with the device, the validity will start from the date of delivery of device to the customer. For Extended warranty, coverage starts immediately after expiry of standard warranty and will be valid for 1 year.
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9. Where and how can I file claim for my Samsung Care+ pack?You can raise your claim through either of the options:-
- Log on to My Galaxy app -> Services -> Samsung Care+ and raise a claim yourself
- Walk into nearest authorized Samsung Service Centre
- Call up Samsung Call Centre number 1800 202 1234
- Log into https://samsung.servify.tech/login and raise a claim yourself
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10. Do I need to pay while raising a claim?Yes, you need to pay a one-time deductible every time you raise a damage claim under Screen Protection, ADLD or Comprehensive packs. You can refer to the pricing table above for exact charges. There is no one-time deductible for Extended Warranty packs.
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11. How many times can I request for a repair under the Plan?Under Samsung Care+ Screen Protection, and Accidental Damage & Liquid Damage Protection plans you are allowed to raise two (2) damage claims in a year and for Comprehensive Protection plan, you are allowed to raise One (1) damage claim per year. Under Extended warranty, you are allowed to raise unlimited number of repair requests as per manufacturer warranty (up to the total repair costs is not more than device invoice value).
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12. When can I claim damage protection under Samsung Care+ Plan?You will be eligible for the first claim after 7 days of activation of your Samsung Care+ Plan and for second eligible claim there is no waiting period. Devices that have undergone unauthorized repair and contain non genuine parts will not be covered under the plan.
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13. How can I check the status of my claim?You can check the status of your claim on Samsung Care+ Portal (https://samsung.servify.tech/login) in the “Track Request” section. You can login to the portal through My Galaxy app -> Services Section -> Samsung Care+
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14. Will there be any depreciation/decrease on the coverage value of my device during the Samsung Care+ policy tenure?No, there will be no depreciation on the coverage value during your policy tenure. Samsung Care+ plans offer 100% coverage up to the device invoice value unlike any third part plans.
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15. Is pick-up and drop facility available for device repairs?Yes, you can choose to avail pick-up & drop facility at the time of raising the claim. Please note that the facility is available at select pin codes only and is total free of cost with Extended Warranty plan.
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16. I have recently purchased other Samsung Galaxy devices other than the mentioned eligible devices. Can I purchase Samsung Care+?You can visit the Samsung Care+ Store (https://samsung.servify.tech/store/view) and check the eligibility of your device by entering device IMEI details.
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17. Will I get Samsung Care+ for Samsung phones purchased outside India?No. Samsung Care+ is only available for phones purchased in India.
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18. I want to cancel my Samsung Care+, will I get a refund on the days remaining?No, Samsung Care+ pack once bought cannot be cancelled, and hence no refund is possible.
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19. My device is stolen, can I claim it under Samsung Care+ Plan?Samsung Care+ Plans do not cover theft and loss of the device.
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20. I lost my registered Samsung Galaxy device, and in replacement bought another eligible Samsung Galaxy device. Will the Samsung Care+ I bought earlier cover my new Samsung Galaxy device?No. Samsung Care+ is tied to the IMEI/Serial number of your registered Samsung Galaxy device and is non-transferable. We encourage you to purchase a new Samsung Care+ for your new eligible Samsung Galaxy device.
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21. I am selling my phone. Can I transfer Samsung Care+ pack to the buyer?Samsung Care+ plan is not transferrable. However in case of Device DOA (Dead on arrival) we can consider it as an exception after getting relevant documents.
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22. I own a refurbished or a second hand mobile. Can I buy Samsung Care+ for my mobile?No, Samsung Care+ cannot be purchased for refurbished phones.
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23. I did not get a mail after purchasing Samsung Care+?Please call us on 1800-202-1234 if you do not receive a policy confirmation mail within 24 hours after purchasing. We will assist you.
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24. What documents should I provide to avail repair service?Your policy confirmation mail is the only proof that you require to avail service from the service centre.
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25. Will I get a refund if I did not use any of the services offered under Samsung Care+?No refund will be provided.
- Device and screen images simulated for illustrative purposes.
- A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
- Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
- Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
- Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
- Please refer to approximate service fees at https://www.samsung.com/in/support/out-of-warranty-repair-charges/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
- Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
Product Registration
Quick and easy product registration..
Receive up-to-date personalized services and tips.
Enter your Serial Number/IMEI
Scan the QR code on your products for easy registration.
* This feature can only be supported on Samsung Home Appliances and non-smart B2C monitors.
Enter your Serial Number/IMEI
Quick and easy product registration.
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