pressing ‘u, I, O, J…’ letters on the right side of keyboard, numbers come up instead.why?

Last Update Date : Mar 21. 2018

When you press the ‘U, I, O, J, K, L…’ letter keys on the right side of keyboard, occasionally numbers may come up instead. This situation usually occurs when Num Lock has been enabled.

To solve this problem, you should turn Num Lock off. To disable Num Lock, press the FN key and F11The F11 key.

NOTE:   Some old models have their own Num Lock keys marked as “Num Lock”


Some models have status indicators. When the Num Lock key is pressed (activated,) the Num Lock light turns on. Please refer to the image below.

    Tthe Num Lock key is activated.


NOTE : It is not applicable to the models which have numeric keypads (Example: R610, R710, R720)

Not finding what you're looking for? We're here to help.


Track my repair

Check the progress of your repair

Chat with us

Live Chat support with a Samsung product expert.
All Days 9am to 9pm


We'll respond within 24 hours of your request.


1 800 40 72678641 800 40 SAMSUNG

(Toll Free) For Use By Customers In India Only
24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only
8am - 10 pm / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only
8am - 6.30 pm / Mon ~ Sat

+977 16600172667+977 9801572667 (For NTC customers only)

(Toll Free) For Use By Customers In Nepal Only
8am - 8pm / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Contact Us