Family Hub: Touch Control Panel not Turning On or Not Responding

Last Update Date : Aug 01. 2018

The Touch Control Panel gets black or blank after a period of inactivity in order to save power. When it is in this state, it is designed to wake when any of the following occurs:

• Using the Auto Screen On function (if enabled)

• Touching anywhere on the screen, or one of the buttons

• Using the dispenser

• Opening the door

Note: If the refrigerator doors were recently removed, such as during installation, verify that all wiring has been reconnected properly. If the Touch Control Panel does not wake or respond to the touch, and remains blank, reset the Touch Control Panel.

Important: Do not unplug the refrigerator. Even if the Touch Control Panel is nonfunctional, the refrigerator will continue to operate using the most recent settings.


To reset the Touch Control Panel, perform the following:

1 Locate the removable panel at the interior top right corner of the upper right fridge door. Open the panel by pushing it upwards.
2 Locate the red switch inside.
3 Check the On or Off Status of switch.

• If the switch is pressed towards the line on the right side (see the image above), it is On.           


• If the switch is already on, switch it off, wait 15 seconds, and switch it back on. The Samsung logo should appear on the Touch Control Panel as the system boots up.


• If the switch is off, switch it on. The Samsung logo should appear on the Touch Control Panel as the system boots up.


• If the Samsung logo does not appear after 15 seconds, repeat step 2.


• If after multiple attempts, the Touch Control Panel remains blank, and the refrigerator has power, service is required. Raise Online Service Request for Engineer Visit.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week


We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.


1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 1.30AM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

For Use By Customers In Sri Lanka Only
8.30AM - 8.30PM / 7 Days a week

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us