How to ensure that my Samsung Mobile device is powered by safe batteries?

Last Update Date : Apr 30. 2018

If the battery in your Samsung mobile device is damaged, for example if it is dented, we recommend that you stop using it immediately and replace it with a Genuine Samsung Battery. If a damaged battery is used it could diminish the performance of the device and in some cases cause damage or injury through overheating, fire or explosion. 

How do I ensure that my Samsung Mobile device is powered by safe batteries?

Examples of situations that could damage the battery include : 

 

● Taking your mobile device into an excessively hot environment.

● Dropping the battery.

● Dropping your mobile device while the battery is inside it.

● External pressure on the battery, such as through a pet biting it. 

IMPORTANT : We recommend that spare batteries are kept in a hard-shell case when not in use.

You should use only batteries manufactured by Samsung or batteries that have been otherwise approved by Samsung for use with Samsung products. 

 

The use of incompatible batteries, cables and chargers could damage your device and, by extension, cause injury. Replacement Samsung batteries, and other parts, can be purchased from www.samsung.com/in as well as other electronics retailers. 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Live Chat support with a Samsung product expert.
All Days 9AM to 9PM

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1 800 40 72678641 800 40 SAMSUNG

(Toll Free) For Use By Customers In India Only
24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only
8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only
8AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only
8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Service Online Appointment

Visit Service Center at your convenient time

Samsung Service Centers

Find out more about how you can get face-to-face help.

Contact Us