How to use Direct voicemail feature in Galaxy devices
The Direct Voicemail feature allows callers to leave a voicemail message when you are unable to answer. With this feature, you can:
- Send incoming calls directly to voicemail.
- Automatically route calls to voicemail after they ring for a specified duration.
- Answer a call even while the caller is recording their voicemail message.
Note:
- Screens and Images are simulated.
- The names, menu paths, and screen configurations of the described features or services may vary depending on the model, software version, and app version.
- Actual UX/UI may differ from the example images shown.
A) Steps to enable Direct voicemail* feature
1. Open the Phone app.
2. Tap on more options (⁞) icon.
3. Select Settings option.
4. Tap on Direct voicemail.
5. Toggle the switch to turn it ON.
6. After enabling Direct Voicemail, tap Agree to accept the terms and conditions. The Direct voicemail enabled successfully.
7. During an incoming call, swipe up to access More options.
8. Select the Direct voicemail option.
9. The voicemail greeting begins, allowing the caller to leave a message for you.
Note:
*Direct voicemail only works when your phone is on and connected to your mobile network. Normal call rates apply.
*Direct voicemail doesn’t work for video calls. Direct voicemail might not work if your phone’s internal storage is almost full.
B) Steps to enable 'Auto send to voicemail' & 'Transcript** assist' options
You can configure calls to automatically go to voicemail after a set ringing duration. The Transcript Assist option allows you to specify the time before sending incoming calls to voicemail.
Note:
**Voice transcription might not be accurate. The voice transcription will be visible on the screen even when your phone is locked.
10. After enabling the Direct voicemail, tap on Auto send to voicemail and turn it ON.
11. Set the desired time for sending incoming calls to voicemail after ringing.
C) View what callers say while recording voicemail
You can view the voicemail messages left by callers during recording.
12. Open the Phone app.
13. Select the call from the Recent calls list.
14. Tap on Voicemail message.
15. View the recorded message, and optionally, add it to Reminder for future reference.
For more information, please get in touch with Samsung customer care.
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