How to use the Members app
इस लेख को हिंदी में देखने के लिए कृपया यहाँ क्लिक करें
The Members App offers expert support, community connections, and exclusive benefits. Explore the endless possibilities with Samsung Members. Here, you’ll find insider insights, expert solutions, access to the things you love, and the opportunity to shape the future.
Note:
- Device screenshots and menu may vary depending on the device model and software version.
- Images shown here are for representational purpose only, actual may vary.
Discover
The Discover section lets you explore various Community features. Editor Picks highlights curated articles from the Samsung Community, while Top User Posts showcases the most engaging and dedicated contributions. The Galaxy Gallery allows you to browse photos shared by members, and you can participate in Contests for a chance to win exciting prizes.
The News and Tips section provides insider updates and expert advice, along with practical tips and tricks to maximize your use of technology. You can also take advantage of special offers through Benefits and access Beta Programme information when available. Enjoy exclusive perks tailored to your interests and lifestyle.
Additionally, you can find Contest details and purchase accessories through the Galaxy Shop option.
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Beta Programme
Benefits
Editor picks
News and tips
Galaxy Gallery
Contests
Galaxy shop
Community
In Samsung Members Community, you can connect and share with others. Share tips and reviews, your brilliant solutions with other Galaxy users in the Community. It's a peer-led space like you.
How to get Support from Samsung Members
Phone diagnostics
You can effortlessly check your device’s condition using the Phone diagnostics feature—simply tap "Get Started" to initiate automatic checks.
FAQ
Find the answers you need with a comprehensive FAQ section designed to address your queries.
Simple solutions
Stay updated with the latest tips through the Simple solutions section.
Quick help
For immediate assistance, use the Quick help option to connect via WhatsApp through Text chat option, enable Remote Management for expert support, or submit an error report using the Send feedback feature.
Repair service
In the Repair service section, you can access Service Center information and utilize Maintenance mode while your phone is being repaired.
Samsung Care+
Through the Samsung Care+ section, you can safeguard your device with Care+ plans for added protection.
Other ways to get help
For additional support, the Other ways to get help section provides access to the User manual and the Call us feature, allowing you to connect directly with Samsung Customer Care.
Note: Suggestions may not be available depending on the country.
How to submit an Error report
With the Samsung Members application, you can submit an error report for troubleshooting your device. You can submit a report from issues such as slow device, overheating, system/settings, and much more. View below steps on how to submit an error report.
Method 1
1. Press & hold on Members app.
2. Tap on Error reports option.
3. Choose the issue type you are facing in your device.
4. Type your issue, then tap on send icon to submit the error* report.
*Before submitting an error report, please wait until the system has completed collecting log data. The process may take some time depending on your device.
Method 2
1. Tap on Members app.
2. Tap on Support option.
3. Go to Quick help section, then tap on Send feedback.
4. Tap the button at the bottom right corner.
5. Tap on Error reports.
6. Choose the issue type you are facing in your device.
7. Type your issue, then tap on send icon to submit an error* report.
*Before submitting an error report, please wait until the system has completed collecting log data. The process may take some time depending on your device.
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Contact Info
Digital Service Center
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Scan to access
WhatsApp
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![WhatsApp image icon]()
Languages offered : English/ हिन्दी/ Indian Regional Languages
Available 24 Hours / 7 days
WhatsApp@ 1-800-5-726-7864
Scan to access
Chat with us
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Sign Language
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Available: 11 AM to 4 PM (Monday - Friday)
Face-to-Face Support
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Remote Service
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Phone Support (India)
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Phone Support (Bangladesh, Sri Lanka, Nepal)
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