I’m using a 3rd party’s back cover. Can I charge my device through wireless charging pad?
The device must be very close with Wireless charging pad during wireless charging. So a protected back cover that is too thick can prevent the device from charging properly when using the wireless charging pad. In this case, please remove the back cover and try to charge again.
NOTE : It is strongly recommended that you use official Samsung accessories.
Not finding what you're looking for? We're here to help.
Check the progress of your repair
Live Chat support with a Samsung product expert.
All Days 9AM to 9PM
We'll respond within 24 hours of your request.
Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.
(Toll Free) For Use By Customers In India
24 Hours a day / 7 Days a week
(Toll Free) For Use By Customers In Bangladesh
8AM - 10PM / 7 days a week
(Toll Free) For Use By Customers In Sri Lanka
8AM - 6.30PM / Mon ~ Sat
(Toll Free) For Use By Customers In Nepal
8AM - 8PM / 7 Days a week
Dial as per your country
* For any printer related enquiries, please visit the HP website .