I can't unlock my Samsung Galaxy Device
The below steps will help you unlock your device if your normal method isn't working, or you can't remember it.
Security measures are in place to stop unauthorised users (e.g. if your phone is stolen) from easily resetting the device and its security methods.
When you originally set up your unlock method, you have entered a backup password, PIN or pattern. If your device does not recognize your usual method, you can enter the backup PIN to unlock your device.
Find My Mobile is a service available to help you find your device, or to lock or wipe it if it has been lost or stolen.
Go to Find My Mobile and sign in using your Samsung account. You will be given the option to unlock your device remotely.
This will only work if remote control feature is enabled in your device. You can find out more about Find My Mobile here.
If your device is running on Android 4.4 or below, you can to unlock your device using your Google password.
Once you have entered your unlock method incorrectly five or more times in a row, an option will appear to Unlock via Google .
Enter your Google account log in details and choose sign in.
The final option if you've not been able to unlock your device, is to do a factory reset.
This will restore your device to factory settings and allow you to reset your security settings.
Note that this will remove all personal data from your device. You can find out more about performing a factory reset here.
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