I can't unlock my Samsung Galaxy Device

Last Update Date : Jun 06. 2019

The below steps will help you unlock your device if your normal method isn't working, or you can't remember it.

 

Security measures are in place to stop unauthorised users (e.g. if your phone is stolen) from easily resetting the device and its security methods.

Unlock using your backup PINClick to Expand

When you originally set up your unlock method, you have entered a backup password, PIN or pattern. If your device does not recognize your usual method, you can enter the backup PIN to unlock your device.

Unlock using Find My MobileClick to Expand

Find My Mobile is a service available to help you find your device, or to lock or wipe it if it has been lost or stolen.

 

Go to Find My Mobile and sign in using your Samsung account. You will be given the option to unlock your device remotely.

 

This will only work if remote control feature is enabled in your device. You can find out more about Find My Mobile here.

Unlock using your Google password (older devices running Android 4.4 and lower)Click to Expand

If your device is running on Android 4.4 or below, you can to unlock your device using your Google password.

 

Once you have entered your unlock method incorrectly five or more times in a row, an option will appear to Unlock via Google .

 

Enter your Google account log in details and choose sign in.

Reset your deviceClick to Expand

The final option if you've not been able to unlock your device, is to do a factory reset.

 

This will restore your device to factory settings and allow you to reset your security settings.

 

Note that this will remove all personal data from your device. You can find out more about performing a factory reset here.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track your repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1800 40 7267864(1800 40 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

1800 5 7267864(1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 1.30AM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

For Use By Customers In Sri Lanka Only
8.30AM - 8.30PM / 7 Days a week

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us