Running App appears to be forcibely shut down with an error 'Device cooling down'in Note8?

Last Update Date : Mar 30. 2018
 

. 

  

 

• When you use features or applications that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption.

 

• During wireless or wired charging, the device and the charger may become hot.

 

• Device may heat up due to the exterior environment conditions (i.e. using for extended periods in very hot areas, storing device in very cold or very hot temperatures, exposure of device to direct sunlight. etc.) 

 

When the device heats up or becomes to a specific temperature during charging or using, algorithm to protect device’s overheating operates and accordingly the features and performance may be limited with “Device cooling down” pop-up.

 

Then, the screen brightness and the performance speed will be limited. Running apps will be closed and you will only be able to make emergency calls until the device cools down. Also the device may turn off to cool down.

 

This is a normal operating condition to prevent damage to the device. At that time wait for the device to cool down and then begin using or charging the device again.  

 

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Live Chat support with a Samsung product expert.
All Days 9am to 9pm

Email

We'll respond within 24 hours of your request.

Call

1 800 40 72678641 800 40 SAMSUNG

(Toll Free) For Use By Customers In India Only
24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only
8am - 10 pm / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only
8am - 6.30 pm / Mon ~ Sat

+977 16600172667+977 9801572667 (For NTC customers only)

(Toll Free) For Use By Customers In Nepal Only
8am - 8pm / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Contact Us