Why Gallery backup data is not available after restore in Galaxy S9 ?

Last Update Date : May 14. 2018

From the Galaxy S9, ‘Gallery sync’ option is turned off by default. If this option is off, uploaded gallery items are not displayed on gallery app right after restoration.

 

If you turns on ‘Gallery sync’ please follow the steps listed below, you can see the gallery items that synced from previous device on gallery app.

 

Please turn on ‘Gallery sync’ after connecting Wi-Fi. (Gallery sync is conducted with Wi-Fi connection by default because of big data size.)

 

There are 3 ways to enable the ‘Gallery Sync’ option.

 

A)  Navigate Apps screen > Tap Gallery > Tap TURN ON button

1 On the Apps screen, Tap Gallery
,
2 Tap TURN ON button on the gallery’s tip card.
.

 

B)  Navigate Apps screen > Tap Gallery > Tap more icon > Tap Samsung Cloud  

1 On the Apps screen, Tap Gallery
.
2 Tap more icon, Tap Settings
.
3 Tap Samsung Cloud switch to activate it.
.

 

C) Navigate Apps screen > Tap Settings > Tap Cloud and accounts > Tap Samsung Cloud > Tap TURN ON icon

1 On the Apps screen, Tap Settings
.
2 Tap Cloud and accounts
.
3 Tap Samsung Cloud.
.
4 Tap TURN ON icon on the Gallery card
.

 

Note: Photos and videos in external memory card can’t be synced with Samsung Cloud.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only 8.30AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us