How to get support for Samsung Smart TV via Remote Management?

Last Update Date : Jun 15. 2018

STEP 1. GETTING STARTED

 

CLICK HERE to know about what can technician do once connected to customer's Samsung TV via Remote Management.

 

NOTE : Remote Management service is available in all E & F series Smart TV models and onwards.

 

a). Call Samsung Customer Care and ask for the Remote support.

 

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b). Press MENU key ( . ) from TV remote control.

 

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c). Select Support option and press ENTER key ( . ) from TV remote control.

 

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STEP 2. GENERATING 8 DIGIT NUMERIC PIN

 

d). Select Remote Management option and press ENTER key ( . ) from TV remote control.

 

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e). TV will connect itself to Remote Management server.

 

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f). TV will connect to RM server and generate 8 digit numeric PIN.

 

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NOTE : 8 digit numeric PIN changes everytime you connect to Remote Management server.

 

 

STEP 3. PROVIDING PIN TO CUSTOMER CARE AGENT

 

g). Provide the 8 digit PIN to customer care agent.

 

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h). The agent will access your Samsung TV setup. Icon in amber color indicates the active connection with Remote Management server.

 

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