What can an agent do once connected to customer's Samsung TV via Remote Management?

Last Update Date : Jul 27. 2018

Once connected to the Samsung TV an agent can control the TV as if they were in front of the TV itself and make any adjustment to the consumer settings in the TV. The agent can see a list of all the setting the TV was set to when you connect and save all settings that the TV has been set to when finished. So if you need to connect again the agent can quickly review which settings have been changed from the previous session.

 

.

( Agent controlling TV )

 

Samsung Remote support service offers you one-on-one support with Samsung Technician who can remotely :

 

Diagnose your TV.

● Customise the TV setting for you ( Picture, Sound, etc. ).

● Backup and restore your customize settings.

● Reset your TV to the factory default.

Install the latest firmware.

● Manage Smart Hub optimally.

● Configure Smart Hub and app installation.

Optimal Picture and Audio Calibration.

Plus, your TV settings are saved with on our servers for future sessions if needed.

● It’s easy convenient and faster way to get support for your TV.

 

CLICK HERE to know how to get support for Samsung Smart TV via Remote Management.  

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only 8.30AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us