Television: No Picture
If you are getting audio but no video, there are three possible issues:
A connection issue, this is the most common issue. Many times the issue is an improper installation or a bad cable.
An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV
There is something wrong with the TV.
Troubleshooting all 3 issues are explained below:
Finding the Source of the Problem
To find the source of the problem, follow these steps:
Example: If your tv box is not working on component, disconnect it and try a DVD player on the same component input.
If you still have audio but no video after trying all of the steps above, there is a problem with the TV and require engineer visit.
Please Create Service Request to schedule an onsite visit from our service engineers.
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