Television: No Picture

Last Update Date : Oct 16. 2018

If you are getting audio but no video, there are three possible issues: 

 

connection issue, this is the most common issue. Many times the issue is an improper installation or a bad cable. 

 

An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV

 

There is something wrong with the TV.  

Troubleshooting all 3 issues are explained below: 

Finding the Source of the Problem

To find the source of the problem, follow these steps:

1 First press the MENU button on your remote control or the television. If you are able to see the menu then continue to step 2 if you do not see the menu then your TV will need service. Please click on the "Create Service Request" link located on the bottom of the page.
2 On the back of the TV and the device you have connected, make sure that none of the connecting cables are loose or attached to the wrong jack. If you are still having the problem, continue to the next step.
3 Check the settings on the device you connected to the TV. There may be a switch or button that turns its different outputs on and off. If you are still having the problem, continue to the next step.
4 Replace the connection cables. If you are still having the problem, continue to the next step.
5 Connect another device to the same input. If you get an image from the new device, there is an issue with the original device you connected.

Example: If your tv box is not working on component, disconnect it and try a DVD player on the same component input.

If you still have audio but no video after trying all of the steps above, there is a problem with the TV and require engineer visit.

 

Please Create Service Request to schedule an onsite visit from our service engineers.

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