Tips to resolve no sound output from Samsung soundbar

Last Update date : Sep 20. 2023

If there is no sound output from your soundbar, follow the tips given below.

Note:  Menu name and menu path may vary as per models.

1 Ensure the HDMI cable is securely connected to the HDMI (ARC/eARC) port on the TV and the HDMI TO TV (eARC/ARC) port on the soundbar.

TV

imge of tv

Soundbar

image of soundbar port
2 Turn on the TV and soundbar.
3 Verify HDMI-CEC is enabled on your TV. If you have a Samsung TV, navigate to Settings > All settings > Connection > External Device Manager> Anynet+ (HDMI-CEC).

Check the user manual for your TV if these instructions don't match.

 

image of HDMI CEC
4 Make sure the TV’s Sound Output is set to the connected Soundbar.

For Samsung TVs, navigate to Settings> All Settings> Sound > Sound Output > connected soundbar.

imag of soundbar selection
5 Press the Multi Function button on the top of the Soundbar or the Source button on the remote control to select D.IN and TV ARC in sequence.
gif for Din

Notes:

  • To use eARC, you will need to activate the eARC function on your TV. Navigate to Settings > All Settings > Sound > Expert Settings > HDMI-eARC > Auto.
  • ARC/eARC may not operate because of external device problems. To fix this, disconnect the external device from the TV, then power off the TV and soundbar, and then power both devices back on. Then, check if the sound outputs normally.
  • If the HDMI cable is defective, please replace the cable.

1 Confirm the correct sound output has been selected on TV. Navigate to Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List > select soundbar on the TV’s Bluetooth device list.
image of BT
2 If this does not work, you can try unpairing and then re-pairing the soundbar from the TV. To unpair the soundbar, press the Source button on the soundbar’s remote, and then select a mode other than BT.

Note:

If you don’t have a soundbar remote, you can press the Multi Function or Source button on the soundbar, and then select a mode other than BT.

3 Next, re-pair the soundbar by pressing the PAIR button for 5 secs. The display will show BT PAIRING when its source is set to Bluetooth.
imagw f bt
4 Once the soundbar is in pairing mode, you will need to pair the soundbar to your TV. For a Samsung TV, navigate to Settings > All Settings > Sound > Sound Output > Bluetooth Speaker List > select soundbar on the TV’s Bluetooth device list.
image of BT

Note: The TV and soundbar must be connected to the same Wi-Fi network.

1 If there is no sound from your soundbar when it’s connected to Wi-Fi, you should first ensure that your wireless router is turned on and has a strong signal.
2 Turn off the router and turn it back on. Then, check if your soundbar connects to your Wi-Fi network. If not, please proceed with the next step.
3 Try moving the router closer to the soundbar while also removing obstacles between the router and soundbar, if necessary.
imge of tv with wifi
4 If you need to reconnect your soundbar to your Wi-Fi network, you will need to use the SmartThings app on your phone.
5 Open SmartThings app, you may see a pop-up notification, prompting you to add your soundbar.
6 If this pop-up does not appear, tap the Devices > Add icon (the plus sign) > Add device > Scan under scan for nearby devices. Follow the on-screen instructions to add soundbar to the app.
imagw of soundbar smartthings
7 On your TV, navigate to Settings > All Settings > Sound > Sound Output, and then select your soundbar.

1 Ensure the Optical cable is securely connected to the Optical OUT port on the external device and the Digital Audio IN (optical) port of the soundbar.
image of optical connect
2 Press Source on the soundbar, and set D.IN setting.
image of D IN
3 On the TV, navigate to Settings > Sound > Sound Output > Receiver (Optical).

If you are still unable to connect the soundbar after following the above mentioned steps, then please contact Samsung Support for further assistance.

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