What to do when the Disc is not playing or getting No Disc error?

Last Update Date : Apr 15. 2019

There might be the problem when you are playing media files in your Samsung DVD Player. Sometimes NO Disc error also comes. You may check following consideration given below :




● Your Disc is free from scratches and dust.

● Check if your DVD Player support the type of disc you're trying to play. Example : DVD-R,CD-RW, MP-3.

● Try other types of discs to see if the problem is with specific types or with all media.

● Clean disc with mild dish detergent and water. Dry throroughly with lint free cloth.

● Unplug the DVD Player from power source and let sit for one minute.

● Clean the DVD player's laser lens, using a DVD lense cleaner.

● Attempt to play the disc again.


NOTE : If after checking each of these factors, the disc is not playing, there may be a problem with the laser or other components of the player. Your DVD Player may require service. You can arrange an engineer visit by raising online request through Request service option in support tab. 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Track my repair

Check the progress of your repair

Chat with us

Samsung is pleased to offer Chatbot support for Samsung products related queries. You can also choose to connect with our Live Chat agent.
Services available 24 Hours a day / 7 Days a week


We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.


1800 40 7267864 (1800 40 SAMSUNG)1800 5 7267864 (1800 5 SAMSUNG)

(Toll Free) For Use By Customers In India Only 24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only 8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only 8.30AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us