Why does Samsung TV screen turn dark while watching?

Last Update date : Oct 27. 2020

Note: This help content is only applicable to the product purchased from Indian retailers. If you require help for the products purchased from US, Kindly visit Samsung US support section and for other countries, kindly contact your local Samsung Subsidiary.

Why does Samsung TV screen turn dark while watching?

● Resolving Dark or Dim picture is usually just a matter of adjusting settings.

 

1. Disable Energy Saving Setting

 

2. Change the Picture Mode (Highest Brightness mode)

 

3. Disable Ambient Light Detection function

    

     Older Models: System > Eco Solution > Eco Sensor > select On or Off

     Newer Models: Settings > General > Ambient Light Detection > use the slider to turn on or off.

The Ambient Light Detection function (also called ECO Sensor on some older models) measures the light in the room and changes the screen brightness automatically to reduce power consumption. The screen will be brighter in a brightly lit room and darker in a dark room.

4. It can be caused by weak signal strength and signal quality of connected device.

 

Check Signal Information: Home (Menu) > Settings > Support > Self Diagnosis > Signal Information

 

You need to check the connected device and connected cable and replace if the problem is caused due to cable. 

5. Try to Reset Picture Setting and check 

6.  Kindly perform Self Diagnosis and check if issue persists.

 

7.  Kindly check by Updating TV Software.

 

8. Kindly Reset the TV.

If issue is not resolved, TV require Service. Please call 1800-40-7267864 or  1800-5-7267864 or Chat with Us for further assistance.

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