SM-G7102
Common Topics
SM-G7102
SM-G7102Solutions & Tips
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Application
[Smart Switch] How to transfer data from one android device to a Galaxy device?
How to Video for Samsung Mobile Phone. Find more about '[Smart Switch] How to transfer data from one android device to a Galaxy device?' with Samsung Support.
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Others
Get complete diagnostic support for your smartphone on the Samsung Members app
FAQ for Samsung Mobile. Find more about Get complete diagnostic support for your smartphone on the Samsung Members app with Samsung Support.
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Others
How to backup and restore contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to backup and restore contacts on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to block and unblock contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to block and unblock contacts on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to check for and schedule software updates on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to check for and schedule software updates on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to check the battery percentage on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to check the battery percentage on your Galaxy smartphone with Samsung Support.
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Others
How to create a Samsung account
FAQ for Samsung Mobile. Find more about how to create a Samsung account with Samsung Support.
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Others
How to enable and disable app notifications on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to enable and disable app notifications on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone
FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call forwarding’ feature in your Samsung Galaxy Smartphone with Samsung Support.
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Others
How to enable/disable the ‘call waiting’ feature in your Samsung Smartphone
FAQ for Samsung Mobile. Find more about how to enable/disable the ‘call waiting’ feature in your Samsung Smartphone with Samsung Support.
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Others
How to ensure optimum charging
FAQ for Samsung Mobile. Find more about how to ensure optimum charging with Samsung Support.
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Others
How to ensure seamless performance of your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to ensure seamless performance of your Galaxy smartphone with Samsung Support.
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Others
How to force reboot your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to force reboot your Samsung Galaxy smartphone with Samsung Support.
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Others
How to import and export contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to import and export contacts on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to optimize charging of your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to optimize charging of your Galaxy smartphone with Samsung Support.
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Others
How to optimize network connectivity
FAQ for Samsung Mobile. Find more about how to optimize network connectivity with Samsung Support.
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Others
How to optimize your smartphone’s performance and avoid heating
FAQ for Samsung Mobile. Find more about how to optimize your smartphone’s performance and avoid heating with Samsung Support.
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Others
How to set a custom ringtone for a contact on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to set a custom ringtone for a contact on your samsung galaxy smartphone with Samsung Support.
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Others
How to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to take screenshots using the edge panel of your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots using the edge panel of your Samsung smartphone with Samsung Support.
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Others
How to take screenshots using the side keys of your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots using the side keys of your Samsung smartphone with Samsung Support.
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Others
How to take screenshots with a ‘palm swipe’ on your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to take screenshots with a ‘palm swipe’ on your Samsung smartphone with Samsung Support.
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Others
How to update software
FAQ for Samsung Mobile. Find more about how to update software with Samsung Support.
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Others
How to use custom flash notifications on your Samsung smartphone
FAQ for Samsung Mobile. Find more about how to use custom flash notifications on your Samsung smartphone with Samsung Support.
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Others
How to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone with Samsung Support.
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Others
How to use the ‘call recording’ feature on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to use the ‘call recording’ feature on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to use the ‘screen recording’ feature on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to use the ‘screen recording’ feature on your Samsung Galaxy smartphone with Samsung Support.
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Others
How to view call logs on your Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to view call logs on your Galaxy smartphone with Samsung Support.
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Others
How to view, edit and save contacts on your Samsung Galaxy smartphone
FAQ for Samsung Mobile. Find more about how to view, edit and save contacts on your Samsung Galaxy smartphone with Samsung Support.
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Others
What is this Proximity Sensor on your Samsung smartphone
FAQ for Samsung Mobile. Find more about what is this Proximity Sensor on your Samsung smartphone with Samsung Support.
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Others
Galaxy S4: How to use the Air View
How to Video for Samsung Mobile Phone. Find more about 'Galaxy S4: How to use the Air View' with Samsung Support.
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Backup & Restore
How do I backup contacts from my old Samsung smartphone to my PC?
FAQ for Samsung Mobile Phone. Find more about 'How do I backup contacts from my old Samsung smartphone to my PC?' with Samsung Support.
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Message
How to deactivate Pin to top option in the message application?
FAQ for Samsung Mobile Phone. Find more about 'How to deactivate Pin to top option in the message application?' with Samsung Support.
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Application
How to disable the display of Touch Input Block Error message on the device?
How to disable the display of Touch Input Block Error message on the device?
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Application
How to redeem free storage of OneDrive?
How to Guide for Samsung Mobile Phone. Find more about 'How to redeem free storage of OneDrive?' with Samsung Support.
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Settings
How to track the lost Galaxy phone using the Find my Mobile service?
FAQ guide on how to track a lost Samsung Galaxy phone
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Software Upgrade
how to update latest software for your galaxy mobile device?
updating the samsung software (software update)
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Battery
Issues with wireless charging
FAQ for Samsung Mobile. Find more about issues with wireless charging with Samsung Support
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Others
My galaxy device is not fast charging how do I fix it?
fast charging , how to , fix , charger , charging
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Application
Samsung Members: How to perform hardware test?
How to Guide for Samsung Mobile Phone. Find more about 'Samsung Members: How to perform hardware test?' with Samsung Support.
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Network & WiFi
Smart Phone: How to check Signal Strength?
How to Guide for Samsung Mobile Phone. Find more about 'Smart Phone: How to check Signal Strength?' with Samsung Support.
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Network & WiFi
Smart Phone: How to setup the APN and how to reset it?
How to Guide for Samsung Mobile Phone. Find more about 'Smart Phone: How to setup the APN and how to reset it?' with Samsung Support.
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Backup & Restore
Smart Switch: iOS to Galaxy phone using USB connector
How to Video for Samsung Mobile Phone. Find more about 'Smart Switch: iOS to Galaxy phone using USB connector' with Samsung Support.
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Application
Smart Switch: iOS to Galaxy through iCloud
How to Video for Samsung Mobile Phone. Find more about 'Smart Switch: iOS to Galaxy through iCloud' with Samsung Support.
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Application
Smart Switch Usage: Android to Galaxy with Wi-Fi Direct
How to Video for Samsung Mobile Phone. Find more about 'Smart Switch Usage: Android to Galaxy with Wi-Fi Direct' with Samsung Support.
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Backup & Restore
Smart Switch Usage: Galaxy to Galaxy Using USB Connector
How to Video for Samsung Mobile Phone. Find more about 'Smart Switch Usage: Galaxy to Galaxy Using USB Connector' with Samsung Support.
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Others
The GPS location on my smartphone is inaccurate. How do I fix it?
{The GPS location on my smartphone is inaccurate. How do I fix it?}
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Settings
The proximity sensor is not working properly
FAQ for Samsung Mobile. Find more about the proximity sensor is not working properly with Samsung Support.
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Others
Troubleshooting a problem when using Smart View
FAQ for Samsung Mobile. Find more about troubleshooting the problem when using Smart View with Samsung Support.
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Others
Use the informative Cover screen on the Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about use the informative Cover screen on the Galaxy Z Flip3 5G with Samsung Support.
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Settings
Useful audio settings on the Galaxy phone including Separate app sound
FAQ for Samsung Mobile. Find more about 'Useful audio settings on the Galaxy phone including Separate app sound' with Samsung Support.
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Battery
What is the maximum range of a Bluetooth connection?
FAQ for Samsung Mobile Phone. Find more about 'What is the maximum range of a Bluetooth connection?' with Samsung Support.
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Others
How can I take a screenshot on my Galaxy Watch?
FAQ for Mobile Devices. Find more about How can I take a screenshot on my Galaxy Watch with Samsung Support.
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Others
How do I change the display name of my Galaxy Buds?
FAQ for Mobile Devices. Find more about How do I change the display name of my Galaxy Buds with Samsung Support.
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Others
How to charge my Galaxy Buds
FAQ for Mobile Devices. Find more about How to charge my Galaxy Buds with Samsung Support.
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Others
How to connect a Galaxy Watch to a smartphone
FAQ for Mobile Devices. Find more about How to connect a Galaxy Watch to a smartphone with Samsung Support.
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Others
How to hide the navigation bar on Galaxy devices
FAQ for Mobile Devices. Find more about How to hide the navigation bar on Galaxy devices with Samsung Support.
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Others
How to make the most out of Edge panels
FAQ for Mobile Devices. Find more about How to make the most out of Edge panels with Samsung Support.
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Others
How to manage calls when multiple Bluetooth devices are connected
FAQ for Mobile Devices. Find more about How to manage calls when multiple Bluetooth devices are connected with Samsung Support.
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Others
How to solve screenshot errors on devices with Android 12 OS
FAQ for Mobile Devices. Find more about How to solve screenshot errors on devices with Android 12 OS with Samsung Support.
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Others
How to use Android Message on my Galaxy device
FAQ for Mobile Devices. Find more about How to use Android Message on my Galaxy device with Samsung Support.
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Others
Check out the new and enhanced features of Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about the new and enhanced features of Galaxy Z Flip3 5G with Samsung Support.
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Others
Check the SIM card when phone calls and cellular data is not available
FAQ for Samsung Mobile. Find more about how to check the SIM card when phone call and cellular data is not available with Samsung Support.
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Others
Discuss in detail the APN settings for Android phones using Etisalat and Du in UAE
FAQ for Samsung Mobile Phone. Find more about 'Discuss in detail the APN settings for Android phones using Etisalat and Du in UAE' with Samsung Support.
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Others
Enjoy the Galaxy Z Fold3 5G camera with unique foldable experience
FAQ for Samsung Mobile. Find more about enjoy the Galaxy Z Fold3 5G camera with unique foldable experience with Samsung Support.
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Others
Explain the WAP service
FAQ for Samsung Mobile Phone. Find more about 'Explain the WAP service' with Samsung Support.
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Camera
Galaxy Note 9 : What is Scene Optimizer feature in the camera application?
FAQ for Galaxy Note 9
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Power
How can I prevent micro-vibrations?
FAQ for Samsung Mobile. Find more about how can I prevent micro-vibrations with Samsung Support.
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Settings
How can I unlock my Galaxy device if I forgot the security PIN, pattern or password?
FAQ for Samsung mobile. Find more about 'How can I unlock my Galaxy device if I forgot the security PIN, pattern or password?' with Samsung Support.
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Settings
How do I delete all of my personal information from my device?
FAQ for Samsung Mobile. Find more about how do i delete all of my personal information from my device with Samsung Support.
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Battery
How to check the battery of the SmartPhone?
FAQ for Samsung Mobile Phone. Find more about 'How to check the battery of the SmartPhone?' with Samsung Support.
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Others
How to clean your Galaxy device
FAQ for Samsung Mobile. Find out more about how to clean your Galaxy device with Samsung Support.
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Others
How to find phones model number, serial number or IMEI number
FAQ for Samsung Mobile. Find more about How to find phones model number, serial number or IMEI number with Samsung Support.
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Call & Contacts
How to fix if the caller on my number receives "unable to take your call" error message?
FAQ for Samsung Mobile Phone. Find more about 'How to fix if the caller on my number receives "unable to take your call" error message?' with Samsung Support.
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Others
How to improve the vibration of your Galaxy S22 device
FAQ for Mobile Devices. Find more about how to improve the vibration of your Galaxy S22 device with Samsung Support.
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Backup & Restore
How to install Smart Switch on BlackBerry?10 OS?
FAQ for Samsung Mobile Phone. Find more about 'How to install Smart Switch on BlackBerry?10 OS?' with Samsung Support.
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Backup & Restore
How to install Smart Switch on BlackBerry?7 OS?
FAQ for Samsung Mobile Phone. Find more about 'How to install Smart Switch on BlackBerry?7 OS?' with Samsung Support.
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Others
How to make the most of Single Take with the Galaxy S22 AI Camera
FAQ for Mobile Devices. Find more about How to make the most of Single Take with the Galaxy S22 AI Camera with Samsung Support.
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Others
How to manage files on your Galaxy Phone
How to , manage files , Galaxy Phone , my files , my files app , how to delete files , galaxy phone
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Backup & Restore
How to manage Samsung Cloud on the browser?
Samsung Cloud access on the browser
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Others
How to play sound in both speakers and solve mute problems
FAQ for Mobile & Devices. Find more about How to play sound in both speakers and solve mute problems with Samsung Support.
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Others
How to prevent the overheating of your Galaxy device
FAQ for Samsung mobile. Find more about How to prevent the overheating of your Galaxy device with Samsung Support.
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Others
How to protect your Galaxy device from malware
FAQ for Samsung Mobile. Find more about how to protect your Galaxy device from malware with Samsung Support.
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Others
How to reboot a frozen Galaxy device
FAQ for Samsung Mobile. Find more about how to reboot a frozen Galaxy device with Samsung Support.
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Settings
How to set up and use the Google Accounts
FAQ for Samsung Mobile Phone. Find more about 'How to set up and use the Google Accounts' with Samsung Support.
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Settings
How to set up and use the Samsung Accounts
FAQ for Samsung Mobile Phone. Find more about 'How to set up and use the Samsung Accounts' with Samsung Support.
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Others
How to set up Call settings on Android phone
FAQ for Samsung Mobile. Find more about How to set up Call settings on Android phone with Samsung Support
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Backup & Restore
How to transfer and backup data using Smart Switch on a Galaxy phone
FAQ for Samsung Mobile. Find more about how to transfer and backup data using Smart Switch on a Galaxy phone with Samsung Support.
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Network & WiFi
How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network
FAQ for Samsung Mobile. Find more about how to troubleshoot the Galaxy phone that won't connect to a Wi-Fi network with Samsung Support.
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Others
How to troubleshoot Camera app errors
FAQ for Samsung Mobile. Find more about how to troubleshoot Camera app errors with Samsung Support.
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Network & WiFi
How to troubleshoot Mobile data issues
FAQ for Samsung Mobile. Find out more about how to troubleshoot Mobile data issues with Samsung Support.
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Audio
How to troubleshoot poor sound quality during a phone call
FAQ for Samsung Mobile. Find out more about how to troubleshoot poor sound quality during a phone call with Samsung Support.
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Others
How to troubleshoot software update issues
FAQ for Samsung Mobile. Find more about how to troubleshoot software update issues with Samsung Support.
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Others
How to troubleshoot the microphone of your Galaxy phone when it does not recognize a voice well
FAQ for Samsung Mobile. Find more about how to troubleshoot the microphone of the Galaxy phone that does not recognize the voice well with Samsung Support.
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Accessory & Bluetooth
How to troubleshoot when Bluetooth headset audio is unstable
FAQ for Samsung Mobile. Find more about how to troubleshoot when bluetooth headset audio is unstable with Samsung Support.
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Backup & Restore
How to troubleshoot when your device doesn't detect an SD card
FAQ for Samsung Mobile. Find out more about how to troubleshoot when your device doesn’t detect an SD card
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Others
How to Use AR Emoji Stickers
FAQ for Mobile Devices. Find more about how to use AR Emoji Stickers with Samsung Support.
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Samsung Apps
How to use Diagnostics in the Samsung Members app on your Galaxy device
FAQ for Samsung Mobile. Find more about how to use diagnostics in the samsung members app on your galaxy device with Samsung Support.
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Others
How to use the S22 Ultra S Pen and check its compatibility
FAQ for Mobile Devices. Find more about How to use the S22 S Pen and check its compatibility with Samsung Support.
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Others
How to use the versatile multi window experience with Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about how to use the versatile multi window experience with Galaxy Z Fold3 5G with Samsung Support.
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Others
I dropped my device in water
FAQ for Samsung Mobile. Find more about what to do if you drop your device in water with Samsung Support.
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Audio
I get default ring tone, when I assigned caller ID ring tones.
FAQ for Samsung Mobile Phone. Find more about 'I get default ring tone, when I assigned caller ID ring tones.' with Samsung Support.
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Others
I want to learn about Samsung warranty policy.
FAQ for Samsung Air Conditioning. Find more about 'I want to learn about Samsung warranty policy.' with Samsung Support.
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Battery
Issues with wired charging
FAQ for Samsung Mobile. Find more about issues with wired charging with Samsung Support.
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Others
Know what the green dot at the top of your screen means
FAQ for Mobile Devices. Find out Know what the green dot at the top of your screen means with Samsung Support.
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Settings
My device displays a water drop icon and will not charge
FAQ for Samsung Mobile. Find more about my device displays a water drop icon and will not charge with Samsung Support.
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Others
My device is shattered and there is a crack on my screen
FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.
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SNS
Poor picture quality when sharing pictures to Instagram
FAQ for Samsung Mobile. Find more about poor picture quality when sharing pictures to instagram with Samsung Support.
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Others
Precautions when using the Galaxy foldable devices
FAQ for Samsung Mobile. Find more about precautions when using the Galaxy foldable devices with Samsung Support.
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Others
Questions about ONE UI 4.0
FAQ for Samsung Mobile. Find more questions about ONE UI 4.0 with Samsung Support.
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Settings
Remove accounts from your Galaxy phone or tablet
FAQ for Samsung Mobile. Find more about remove accounts from your Galaxy phone or tablet with Samsung Support.
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Others
Restart your Galaxy phone regularly to prevent it from slowing down or freezing
FAQ for Samsung Mobile. Find more about restart your Galaxy phone regularly to prevent it from slowing down or freezing with Samsung Support.
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Battery
Should I use batteries with my device that are not made by Samsung?
FAQ for Samsung Mobile Phone. Find more about 'Should I use batteries with my device that are not made by Samsung?' with Samsung Support.
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Network & WiFi
Smart Phone: How to setup the Network data (Mobile data)?
How to Guide for Samsung Mobile Phone. Find more about 'Smart Phone: How to setup the Network data (Mobile data)?' with Samsung Support.
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Power
Smart Phone: How to turn on the Safe Mode on the device?
FAQ for Samsung Mobile Phone. Find more about 'Smart Phone: How to turn on the Safe Mode on the device?' with Samsung Support.
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Samsung Apps
The display isn't working properly
FAQ for Samsung Mobile. Find more about what to do if the display isn't working properly with Samsung Support.
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Others
The first ever S Pen integration on Galaxy Z Fold3 5G
FAQ for Samsung Mobile. Find more about the first ever S Pen integration on Galaxy Z Fold3 5G with Samsung Support.
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Others
There is a gap between the screen and frame of my device
FAQ for Samsung Mobile. Find more about the gap between the screen and frame of your device with Samsung Support.
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Others
Tips to caring for the Galaxy Z Fold3 or Galaxy Z Flip3
Tips to caring , Galaxy Z Fold3 ,Galaxy Z Flip3 , Z flip3 , Z fold3,how to , tips
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Others
Unique camera experiences with Flex mode on Galaxy Z Flip3 5G
FAQ for Samsung Mobile. Find more about unique camera experiences with Flex mode on Galaxy Z Flip3 5G with Samsung Support.
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Others
What are the features of the Samsung clock?
FAQ for Mobile Devices. Find more about What are the features of the Samsung clock with Samsung Support.
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Camera
What is ISO in camera option?
FAQ for Samsung Mobile Phone. Find more about 'What is ISO in camera option?' with Samsung Support.
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Others
What's new in ONE UI 4.0?
FAQ for Samsung Mobile. Find more about what’s new in ONE UI 4.0 with Samsung Support.
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Hardware
What is UMS(USB Mass Storage)
FAQ for Samsung Mobile Phone. Find more about 'What is UMS(USB Mass Storage)' with Samsung Support.
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Battery
What to do if the battery of my new phone seems to be draining faster?
FAQ for Samsung Mobile. Find more about what to do if the battery of my new phone seems to be draining faster with Samsung Support.
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Others
What to do if you cannot hear the phone call sound well
FAQ for Samsung Mobile. Find more about what to do if you cannot hear the phone call sound well with Samsung Support.
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Others
What to do if your microphone or speaker is not working properly
FAQ for Mobile Devices. Find more about What to do if your microphone or speaker is not working properly with Samsung Support.
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Others
What to do if your Touch Screen is not working properly
FAQ for Mobile Devices. Find more about What to do if your Touch Screen is not working properly with Samsung Support.
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Network & WiFi
What to do when calls disconnect or there’s no network signal on your Galaxy device
FAQ for Samsung Mobile. Find more about what to do when calls disconnect or there’s no network signal on your Galaxy device with Samsung Support.
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Battery
What to do when mobile device has problem with charging, turning on, or boot loop
FAQ for Samsung mobile. Find more about 'What to do when mobile device has problem with charging, turning on, or boot loop' with Samsung Support.
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Hardware
What to do when my phone's display is not clear
FAQ for Samsung Mobile Phone. Find more about 'What to do when my phone's display is not clear' with Samsung Support.
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Others
What to do when the keys on your Galaxy device stop working
FAQ for Samsung Mobile. Find more about what to do when the keys on your Galaxy device stop working with Samsung Support.
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Audio
What to do when there is no sound in my wired headphones
FAQ for Samsung Mobile. Find more about what to do when there is no sound in my wired headphones with Samsung Support.
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Call & Contacts
What to do when your Galaxy device is unable to make or receive calls
FAQ for Samsung Mobile. Find more about what to do when your galaxy device is unable to make or receive calls with Samsung Support.
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Others
Why is my phone slowing down and how can I speed it up?
slow ,slowing down , how to ,speed it up ,how to speed it up
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Others
Will device NFC work if equipped with LED cover?
FAQ for Samsung Mobile. Find more about Will device NFC work if equipped with LED cover with Samsung Support.
Manuals & Downloads
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