Samsung Software Solution Guide

 

Samsung customer support solution software helps you easily solve problems while using the ATIV PC.

 

 

  

ATIV Help

 

You can search and view variety of self-troubleshooting contents such as videos,      

even on your smartphone

                     

 ※ Install the app. from Samsung Apps or the Google Play Store.

 

 

S Service

  You can chat with and ask service agents to solve the

                    PC problems remotely through the Internet.

 

※ The ‘S Service’ application is available at http://www.g-sis.co.kr.

※ This service is only available in Australia, Brazil, Canada, India, Korea, UAE, UK and US.

 

 

 

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Initial Status Restore (Win 8)

 

Most problems with the PC are avoidable by restoring the C drive with the initial image – factory settings.

 

 

 

 

 

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Initial Status Restore (Win 7)

 

Most problems with the PC are avoidable by restoring the C drive with the initial image – factory settings.

 

 

 

 

 

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Data Backup, Restore (Win 7)

 

This feature is useful to save and restore files and folders to/from an auxiliary drive or a removable storage device.

 

 

 

 

 

 

 

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Software Installation and Update

 

The SW Update program helps you install and update your software and driver easily.

 

 

 

 

 

 

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ATIV Help (Smartphone App.)

 

‘ATIV Help’ makes it easier to get troubleshooting information and provides an opportunity to simulate troubleshooting.

 

 

 

 

 

 

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Not what you were looking for? Let us help you directly!

Samsung Careline Team are available:
7 days from 9am-7pm

Chat Live online with an agent.

Email us directly. We aim to respond within 24 hours.


Need Support outside Malaysia?

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia.

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only.


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