Samsung Software Solution Guide

Last Update Date : Jan 09. 2018

 

Samsung customer support solution software helps you easily solve problems while using the ATIV PC.

 

1

 

  

ATIV Help

 

You can search and view variety of self-troubleshooting contents such as videos,      

even on your smartphone

                    ativ 

 ※ Install the app. from Samsung Apps or the Google Play Store.

 

 

S Service

 1 You can chat with and ask service agents to solve the

                    PC problems remotely through the Internet.

 

※ The ‘S Service’ application is available at http://www.g-sis.co.kr.

※ This service is only available in Australia, Brazil, Canada, India, Korea, UAE, UK and US.

 

 

 


 

 

 

 

 

Initial Status Restore (Win 8)

 

Most problems with the PC are avoidable by restoring the C drive with the initial image – factory settings.

2014 

2014a 

 

 

 


 

 

 

 

 

 

Initial Status Restore (Win 7)

 

Most problems with the PC are avoidable by restoring the C drive with the initial image – factory settings.

w7 

win 7 

 

 

 


 

 

 

 

Data Backup, Restore (Win 7)

 

This feature is useful to save and restore files and folders to/from an auxiliary drive or a removable storage device.

 

back up 

 

restore 

 

 

 


 

 

 

Software Installation and Update

 

The SW Update program helps you install and update your software and driver easily.

 

install 

install1 

 

 

 


 

 

 

 

ATIV Help (Smartphone App.)

 

‘ATIV Help’ makes it easier to get troubleshooting information and provides an opportunity to simulate troubleshooting.

 

ativ 

ativ1 

 

 

 


Not what you were looking for? Let us help you directly!

Samsung Careline Team are available:
7 days from 9am-7pm


Chat Live online with an agent.

Email us directly. We aim to respond within 24 hours.


Need Support outside Malaysia?

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia.

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only.


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