Samsung Software Solution Guide

Last Update Date : Jan 09. 2018


Samsung customer support solution software helps you easily solve problems while using the ATIV PC.







You can search and view variety of self-troubleshooting contents such as videos,      

even on your smartphone


 ※ Install the app. from Samsung Apps or the Google Play Store.



S Service

 1 You can chat with and ask service agents to solve the

                    PC problems remotely through the Internet.


※ The ‘S Service’ application is available at

※ This service is only available in Australia, Brazil, Canada, India, Korea, UAE, UK and US.









Initial Status Restore (Win 8)


Most problems with the PC are avoidable by restoring the C drive with the initial image – factory settings.












Initial Status Restore (Win 7)


Most problems with the PC are avoidable by restoring the C drive with the initial image – factory settings.


win 7 








Data Backup, Restore (Win 7)


This feature is useful to save and restore files and folders to/from an auxiliary drive or a removable storage device.


back up 









Software Installation and Update


The SW Update program helps you install and update your software and driver easily.











ATIV Help (Smartphone App.)


‘ATIV Help’ makes it easier to get troubleshooting information and provides an opportunity to simulate troubleshooting.







Not what you were looking for? Let us help you directly!

Samsung Careline Team are available:
7 days from 9am-7pm

Chat Live online with an agent.

Email us directly. We aim to respond within 24 hours.

Need Support outside Malaysia?

Visit your Country Site if you live and/or purchased your Samsung products outside Malaysia.

All product and contact information on this page applies to Samsung customers and products purchased within Malaysia only.

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