SAMSUNG SCREEN PROTECTION

Last Update Date : Dec 19. 2017
SAMSUNG SCREEN PROTECTION

FAQ:

 

Q1. WHAT IS SAMSUNG SCREEN PROTECTION?

A1. Samsung Screen Protection gives customers the cost-saving option for one (1) screen crack repair at a service charge of RM 100.00, within one (1) year from the date of purchase of eligible Samsung devices. The price is inclusive of GST. 

 

Q2. MUST I PURCHASE SAMSUNG SCREEN PROTECTION IMMEDIATELY UPON PURCHASE OF A NEW DEVICE?

A2. No. However, customers must purchase Samsung Screen Protection within thirty (30) days from the date of device purchase at Samsung Express Service Center.  

 

Q3. WHAT DOES SAMSUNG SCREEN PROTECTION COVER?

A3. Samsung Screen Protection covers one (1) screen crack repair due to unexpected and unintentional events during the warranty period, with no traces of water or fire damage found upon our certified technicians’ discretion. 

 

Q4. WHY SHOULD I PURCHASE SAMSUNG SCREEN PROTECTION? 

A4. As an example, a normal screen replacement for Galaxy S7 edge would cost approximately RM1,160 on parts and labour. Whereas, with the purchase of Samsung Screen Protection at RM149, you would only be charged a service fee of RM100 if screen replacement is necessary. All prices are inclusive of GST. 

 

Q5. DOES THIS SAMSUNG SCREEN PROTECTION COVER ACCIDENTAL DAMAGE OR MISHANDLING CASES DUE TO NATURAL DISASTERS LIKE FLOODS OR FIRES?

A5.  No. Samsung Screen Protection does not cover such cases. 

 

Q6. HOW MUCH IS SAMSUNG SCREEN PROTECTION SOLD FOR?

A6. The Recommended Retail Price (RRP) for Samsung Screen Protection is RM119 or RM149 depending on the model of your device. The RRP is a recommendation only and is not binding on dealers. All prices are inclusive of GST. 

 

Q7. CAN I PURCHASE SAMSUNG SCREEN PROTECTION FROM SAMSUNG EXPERIENCE STORES?

A7. Yes. Samsung Screen Protection is currently available for purchase at selected Samsung Experience Stores nationwide. 

 

Q8. CAN I CONTINUOUSLY PURCHASE SAMSUNG SCREEN PROTECTION YEARLY? CAN I PAY TWICE THE AMOUNT FOR AN EXTENSION OF 2 YEARS?

A8. Each mobile device is only eligible for a one-time purchase of Samsung Screen Protection. 

 

Q9. HOW MANY TIMES CAN I CLAIM FOR SCREEN CRACK REPLACEMENT?

A9. Each mobile device is only eligible for a (1) one-time claim of screen crack replacement at a service fee of RM100 with Samsung Screen Protection. The price is inclusive of GST. 

 

Q10. DOES A CHANGE OF DEVICE OWNERSHIP AFFECT THE WARRANTY STATUS OF THE SAMSUNG DEVICE FOR WHICH I HAVE PURCHASED SAMSUNG SCREEN PROTECTION?

A10. No, a change of ownership would not affect the warranty status of the device. 

 

Q11. CAN I PURCHASE SAMSUNG SCREEN PROTECTION NOW, AND DECIDED TO PURCHASE SAMSUNG SMART WARRANTY AT A LATER STAGE?

A11. No. unfortunately you are only able to purchase one (1) Samsung Smart Care plan.  

 

Q12. WHAT IF I HAVE LOST MY CERTIFICATE OR PROOF OF PURCHASE FOR MY DEVICE AFTER PURCHASING SAMSUNG SCREEN PROTECTION?

A12. Details about your device and information regarding Samsung Screen Protection that you have purchased are automatically registered into our system, and will not affect your repair claims. 

 

Q13. WHERE CAN I GET MORE INFORMATION ABOUT SAMSUNG SCREEN PROTECTION?

A13.  Please visit any selected Samsung Express Service Center and ask our Customer Service Officers, or call our 24/7 Careline at 1800-22-8899.

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